Customer Service Advisor

3 weeks ago


Park Royal, United Kingdom Streamline Search Ltd Full time

We at Streamline Search are representing a reputable Waste Management company based in Northwest London who are actively seeking a Customer Service Advisor to join their team.

Our client provides full 360 waste management and recycling services to private, commercial, and local government clients across London and the UK. Due to the on-going success and profitable business wins our client requires an enthusiastic Customer Service Advisor to join a dynamic and growing team.

**Customer Service Advisor - Position Overview**

Reporting to the Commercial Operations Leader. Your goal will be to provide outstanding customer service to the business clients. You will be a confident communicator both on the on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.

You will have proven experience working in a Customer Service/Account Coordinator role with knowledge of the waste and recycling industry. This is an office-based role, primarily on the phone, so you will need to be confident, enthusiastic and willing to learn in order for self-development.

**Key responsibilities of the role are**:

- Maintain a steady flow of outbound customer service calls.
- Build and manage strong relationships with customers
- You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
- Maintain weigh soft database and ensure all information is up to date.
- Drive day to day communication
- Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
- Maintaining current customer relationships, but you will also be creating and building new ones.

**Key competencies of the role**:

- Be self-motivated with an analytical mind and a keen eye for detail
- Ambitious dynamic go getter with a real can-do attitude
- Confident communicator, both verbal and written
- Good team player as you will be required to work with a range of personnel internally and externally
- Work well under pressure and to set timelines in a professional manner

**Customer Service Advisor - Position Remuneration**
- Salary £25,000 - £28,000 (Dependant on experience)
- Monday - Friday 09:00 - 17:00
- 28 days holiday, including bank holidays.
- Company events
- Company pension
- Cycle to work scheme
- On-site parking

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: MC1279



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