Customer Service Advisor

4 days ago


Chester Business Park, United Kingdom 3R Consulting Ltd Full time

Our Market Leading Global Client with an Office based in Chester are seeking to add a Customer Service Advisor to their growing Team

The role requires flexibility both in working hours, as these are allocated on a rota basis to cover the telephony lines from 8am to 6pm Monday to Friday, and in priority of tasks assigned - as these can change frequently to ensure the correct levels ofresource are allocated to each task.

IT IS IDEAL THAT YOU HAVE PRIOR EXPERIENCE OF WORKING IN A FAST PACED HIGH VOLUME ENVIRONMENT IDEALLY WITHIN FINANCE SUCH AS BANKS OR CREDIT CARDS

PERSONAL SKILLS REQUIRED FOR THE ROLE:

- Excellent customer service skills, both verbal and written
- Well-developed investigation and research skills
- Good Microsoft Office suite knowledge
- Ability to work proactively and flexibly, switching priorities when requested
- Strong team player and supportive of team goals
- Experience of working to achieve set Service Level Agreements
- Excellent attention to detail and high standards of quality demonstrated
- Professional, clear and confident manner
- Evidence of problem-solving skills



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