Service Advisor
3 weeks ago
Are you a driven, enthusiastic and motivated **Service Advisor**? Can you deliver a 5 star customer service? Would you like the opportunity to work for a premier brand and one of the UK's largest automotive dealership group?
Due to operational need within our clients Service Departmentin**Yeovil**, they are now looking for an additional experienced team member to provide their discerning customers with exceptional and outstanding service.
**What can they offer you?**
In return for your hard work and commitment, you will be offered a competitive salary package and a great range of benefits including:
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays (pro rata for part-time)
- Cycle to work scheme
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
**What will I be responsible for?**
- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers,colleagues, peers and Manufacturer representatives
- Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
- Explaining invoices and taking payments via pdq machines
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
**Could this be the ideal role for me?**
The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication and attention to detail skills. Experience in the role would be preferred along with a working knowledge of Kerridge and other DMS. We arelooking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop solid working relationships with the wider team. We insist on integrity and honest dealing.
**The Company**:
Our client are part of Vertu Motors plc, have franchise dealerships providing customers throughout the South West in Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans and representing a range of franchises including BMW &MINI, Volvo, Peugeot along with Jaguar Land Rover & Ferrari.
**This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be our Service Advisor, we'd love to hear from you so please click APPLY now**
- For a number of reasons, and without notice, we reserve the right to withdraw this advertisement before the closing date._
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