Administration Assistant

2 weeks ago


Edgware, United Kingdom Netlighting Ltd Full time

**Overview**
- Monitor Marketplace messages ensuring responses are within the SLA
- Chasing orders by liaising with suppliers and couriers
- Answering phone calls and dealing with customer enquiries
- Dealing with refunds/replacements and manage the returns process end to end
- Advising customers of potential delays with their orders
- Managing the daily stock updates
- Staying on top of messages sent to suppliers ensuring responses are received
- Using ticketing system
- Manage website chat
- Manage all aspects of order processing
- Develop reporting to monitor supplier performance
- Develop reporting to measure customer satisfaction
- Weekly reporting on KPI
- Ability to streamline processes

**Requirements**:

- Excellent phone manner
- Good computer skills including the ability to work with Excel
- Customer service experience
- Very organised
- Excellent communication skills both spoken and written
- Works well under pressure
- Problem Solver
- Team Player
- Attention to detail

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Edgware (required)

Ability to Relocate:

- Edgware: Relocate before starting work (required)

Work Location: In person

Application deadline: 31/03/2024



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