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Administration Assistant
2 weeks ago
**Overview**
- Monitor Marketplace messages ensuring responses are within the SLA
- Chasing orders by liaising with suppliers and couriers
- Answering phone calls and dealing with customer enquiries
- Dealing with refunds/replacements and manage the returns process end to end
- Advising customers of potential delays with their orders
- Managing the daily stock updates
- Staying on top of messages sent to suppliers ensuring responses are received
- Using ticketing system
- Manage website chat
- Manage all aspects of order processing
- Develop reporting to monitor supplier performance
- Develop reporting to measure customer satisfaction
- Weekly reporting on KPI
- Ability to streamline processes
**Requirements**:
- Excellent phone manner
- Good computer skills including the ability to work with Excel
- Customer service experience
- Very organised
- Excellent communication skills both spoken and written
- Works well under pressure
- Problem Solver
- Team Player
- Attention to detail
**Salary**: £25,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Edgware (required)
Ability to Relocate:
- Edgware: Relocate before starting work (required)
Work Location: In person
Application deadline: 31/03/2024
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