Audiology Administrator

This post is for our community based sites covering the Barnet and Enfield boroughs. The post holder will work alongside the paediatric audiology administrative team, audiologists and school screening team. MAIN DUTIES 1. ADMINISTATIVE RESPONSIBILITIES Communicate with team; Speciality Doctor, Service Managers, Chief Audiologists, Senior Audiologists and School Screening Team To ensure agreed policies, clerical systems and procedures are followed, implementing new ones as necessary To complete training and be competent using patient management system (Auditbase) To complete training and be competent using NHS databases, e.g.

To follow the partial booking process and ensure partial booking letters are sent out and followed up in a timely manner in close liaison with named clinical staff To liaise with other professionals regarding patient information e.g. GPs, Child Development Centre, Medical Records, Teachers for the Deaf, social services. To reschedule clinics as requested by clinicians. To contact patients and inform them of cancelled/changed appointments.

To inform patients/carers via telephone of waiting times and negotiate between patients needs/preferences and service capacity. To request translators, transport and British Sign Language translators for patients using the service according to needs/ barriers to understanding. To enter patient details on Audiology Database in preparation for clinical staff to use. To action urgent correspondence, find urgent records for clinicians.

To reject/return inappropriate/ incomplete referrals as needed To organise, train and supervise temporary administrative staff in addition to other staff involved with the management of appointments. To maintain confidentiality at all times. To take an active responsibility for maintaining computer based records including input and retrieval of information. To collate information on excel/other databases for use by management as required.

RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT To follow Trust and department policies and procedures To recommend and support implementation of changes to departmental policies and procedures. 4. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES To observe personal duty of care in relation to equipment and resources used in course of work. To have good time management in order to achieve clinical responsibilities.

To ensure administration office is clean, tidy and meets fire and health & safety regulations 5. RESPONSIBILITY FOR LEADING AND MANAGING To ensure all Departmental correspondence, telephone and other enquiries are dealt with appropriately and speedily, communicating effectively and courteously with patients, public and Trust staff whilst adhering to Trust patient confidentiality guidelines To support the chief audiologist by participating with on the job training of new administration staff. 6. RESPONSIBILITY FOR INFORMATION RESOURCES To maintain and update patient records To record appointment data and future planning.

7. RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT To assist the paediatric audiology department with research projects.