Receptionist/administrator
7 months ago
**Job description**
PENSHURST GARDENS SURGERYJOB TITLE RECEPTIONIST / ADMINISTRATOR
**REPORTS TO: TEAM LEADER / PRACTICE MANAGER**
**HOURS: 15-20+ Hours/week - Shifts offered are usually a combination of morning and afternoon shifts**
Our shifts usually run from 8am-1.15pm and 1pm-6.30pm.
We do not offer full days but a mixture of morning and afternoon sessions.
We may have shifts on Wednesdays & Fridays 7am-1.15pm and Mondays 1pm-7.30pm to cover our Extended hours
**Job Summary**:
The purpose of the role is to:
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and administrative support to clinical staff and other members of the practice team
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
**Duties and responsibilities**:
The duties and responsibilities to be undertaken by members of the practice administration team may include any of the following which may be varied from time to time under the direction of the Practice Manager.
Reception
- Receiving patients, consulting with members of practice team
- Ensure an effective and efficient and polite reception service is provided to patients and any other visitors to the practice
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Asserting judgement to ensure that urgent appointments are given in accordance to the practice policy
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
- Enter requests for home visits onto the duty doctor appointment screen, ensuring to carefully record all relevant details and referring to duty doctor where necessary
- Arranging transport for patients
- Be aware of what is going on in the patient waiting area and be alert to problems
- Processing and distributing incoming and outgoing post
- Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager
- Ensure that all visitors to the practice are signed in and out of the visitors book
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Be able to cover all reception positions as necessary
- To ensure that all clinical staff are ready for their patient surgeries: the room has its PC switched on, systems and printers are up and running
- Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager
Telephone
- Have working knowledge of telephone, during and after hours
- Answer calls in a polite and professional manner
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person
- Deal with visits/requests
**Repeat Prescriptions**
- To collect repeat prescription requests from the post box and reception
- To retrieve requests for prescriptions made via EPS
- To liaise with patients and chemists regarding queries and requests
- To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly
- To ensure that patient queries on medication are highlighted to the relevant GP
- To regularly go through prescriptions ‘not picked up’ and ‘unlikely to be picked up’ as a result of the timescale, to remove the details from the patient records and then destroy the prescription
**Scanning duties**
- Sort and date stamp all incoming patient-related mail
- Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
- Add any additional information about the source of the document
- Forward the document to the doctor or nurse who initiated the referral or who is most appropr
-
Administrator/receptionist
7 days ago
Edgware, United Kingdom Nouvo Recruitment Full time**Administrator/Receptionist** Nouvo Recruitment are working with a fantastic organisation who are looking for a Administrator/Receptionist to join their team on a permanent basis. **Administrator/Receptionist** - General administrative support - Sending statements of accounts and chasers to clients - Updating/checking Supplier’s List - Ordering Office...
-
Receptionist/administrator
2 days ago
Edgware, United Kingdom Nouvo Recruitment Full timeNouvo Recruitment are working with a fantastic organisation who are looking for a Administrator/Receptionist to join their team on a permanent basis. Working Monday to Friday 09:00-17:30 **You will be responsible for the following;** - General administrative support - Sending statements of accounts and chasers to clients - Updating/checking suppliers...
-
School Administrator/ Receptionist Edgware
6 days ago
Edgware, United Kingdom Empowering Learning Full time**School Administrator/ Receptionist required to support in Secondary school based in Edgware, London** **Immediate start - full time, temporary** We are looking for an vibrant and coordinated administrator,/receptionist with relevant previous experience either working in a private of public sector, to work within the school's office and support with...
-
Receptionists / Administrators
4 days ago
Edgware, United Kingdom Bacon Lane Surgery Full timeBacon Lane Surgery is a friendly GP surgery in Edgware, dedicated to providing the best clinical care and experience to our patients. We are looking for full (and part time) receptionists / administrators to complete our patient services team. Previous experience (minimum one year) of working in a GP surgery and especially in using EMIS Web, is required....
-
Receptionist/administrator
1 day ago
Edgware, United Kingdom Sydmar Lodge Care Home Full timeFull time receptionist/administrator required This role is temporary however it might lead to becoming permanent Working alongside your experienced colleague, you will be responsible for answering telephone calls, and greeting visitors. Assist with financial standards, recruitment, training records and general filing. You must have a caring and patient...
-
Receptionist
6 months ago
Edgware, United Kingdom NFP People Limited Full timeReceptionist We have an exciting front-of-house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people. The aim of this amazing charity is to help improve the lives of young people in North London by giving them somewhere to go, something to do, and someone to talk to Position:...
-
Receptionist
1 week ago
Edgware, United Kingdom NFP People Limited Full timeReceptionist We have an exciting front of house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people. The aim of this amazing charity is to help improve the lives of young people in North London by giving them somewhere to go, something to do and someone to talk to Position:...
-
Childrens Receptionist
3 days ago
Edgware, United Kingdom Pertemps Harrow Full time**Job role: Children's Centre Receptionist Based: Chandos Children Centre, 78 Chandos Crescent, Edgware HA8 6HL Reporting To: Children Centre's Manager **Salary**: £11.30 per hour Working Days/Hours**: **Monday to Thursday 12:00pm to 3:30pm And Friday 9:00am to 3:30pm (30 min lunch break)** **Overview** Pertemps Recruitment Partnership has a fantastic...
-
Administration Officer
5 days ago
Edgware, United Kingdom Remedy Recruitment Group Full time**School Administrator and Receptionist - Edgware North London** Remedy Education are looking for an experienced school receptionist/admin to join our lovely primary school based in Edgware North London. This position is to start in ASAP and will be an ongoing long term position, its full time Monday to Friday. The school are looking for someone to manage...
-
Dental Receptionist
9 months ago
Edgware, United Kingdom Recruitment Lite Full timeA leading dental practice dedicated to providing high-quality oral healthcare services is looking for a Receptionist to join the team. State-of-the-art facilities and an experienced team ensure that patients receive personalised and comprehensive dental care. As a reputable dental clinic, they prioritise patient comfort and satisfaction, making them a...
-
Receptionist
7 months ago
Edgware, United Kingdom NHS Property Services Full timeWe have a fantastic opportunity for a full time Receptionist to join our team based Edgware - Main Building Edgware Community Hospital - 37.5 hours per week - Monday Friday 8am - 4:30pm - Salary £25,984 per year - Training will be provided - No DBS required **About the role**: - This role will coordinate administrative and secretarial services for the...
-
Administrator / Receptionist
7 months ago
Edgware, United Kingdom Penshurst Gardens Surgery Full time**Salary**: £11.44 per hour Part-time hours: 15-25 per week Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any of the following which may be varied from time to time under the direction of the Practice Manager. Reception Receiving patients, consulting with members of...
-
Medical Receptionist
7 months ago
Edgware, United Kingdom Watling Medical Centre Full timeThere will be two rounds of interviews, with the first one over the phone. JOB TITLE: Medical Receptionist MAIN PURPOSE OF POST: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly...
-
Receptionist
6 days ago
Edgware, United Kingdom Mollison Way Surgery Full time_Reception/Administrator _ **Job Types**: Full-time, Permanent **Salary**: £21,742.50 per year Schedule: - 8 hour shift Ability to commute/relocate: - Edgware HA8 5QL: reliably commute or plan to relocate before starting work (preferred) Work remotely: - No
-
Reception Coordinator
7 months ago
Edgware, United Kingdom Central London Community Healthcare NHS Trust Full timeDo you have excellent communication skills and accurate IT ability? Would you like to use these skills in an NHS healthcare environment? Edgware Walk in Centre run by Central London Community Healthcare NHS trust provides minor injury and illness unscheduled care services to our local community and support the integrated urgent care system. CLCH has been...
-
Outpatient Front of House Receptionist
6 days ago
Edgware, United Kingdom Barnet and Chase Farm Hospitals Full time**Main duties of the job**: - 4pm and 10am-6pm - Monday to Friday. To find out more about working at the Royal Free please visit our website. Previous applicants need not apply. **Working for our organisation**: The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated...
-
Outpatient Front of House Receptionist
4 days ago
Edgware, United Kingdom Barnet and Chase Farm Hospitals Full time**Main duties of the job**: - 4pm and 10am-6pm - Monday to Friday. To find out more about working at the Royal Free please visit our website. Previous applicants need not apply. **Working for our organisation**: The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated...
-
Reception Coordinator
3 days ago
Edgware, United Kingdom Central London Community Healthcare NHS Trust Full timeDo you have excellent customer service and accurate IT skills? Would you like to use these skills in an NHS healthcare environment? Edgware Walk in Centre run by Central London Community Healthcare NHS trust was closed during the Covid-19 pandemic and is now reopening to provide minor injury and illness urgent care services to our local community and...