Medical Receptionist

There will be two rounds of interviews, with the first one over the phone.

JOB TITLE: Medical Receptionist

MAIN PURPOSE OF POST: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

RESPONSIBLE TO: Operations Manager

MAJOR DUTIES AND RESPONSIBILITIES:
**Reception Duties**
- Monitor flow of patients into consulting and treatment rooms
- Ensure that patients without appointments but who need ‘urgent consultation’ are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed
- Advise patients of relevant charges for private services, accept payment and issue receipts
- Respond to all queries and requests for assistance from patients and other visitors
- Enter requests for home visits into the computer stating time received and including all relevant information and where necessary refer to the Duty Doctor
- Action repeat prescriptions within 2 working days in line with the practice protocol
- Action requests for ambulance transportation and enter details on computer
- Ensure reception and waiting areas are kept neat and tidy
- To attend training as required by management
- To attend all reception team meetings and Doctor/site meetings when scheduled

**Record Keeping**

Internal record keeping as required

Accurate filing of patient correspondence within the surgery records

**Appointment systems**

Ensure total familiarity with all surgery appointment systems including regular and incidental variations

Book appointments and recalls ensuring sufficient information are recorded to retrieve medical record

Monitor effectiveness of the system and report any problems or variations required

**Preparation of Consulting Rooms**

Ensure that the consulting rooms are prepared in readiness for each consulting session

Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure

**Operation of Telephone System**

Receive and make calls as required

Ensure that the system is operational at the beginning of each day and report any problems with the phones to the Reception Supervisor

**Start and end of day procedures**

Open premises at the start of the day, deactivate alarm and make necessary preparation to receive patients

Secure premises at the end of the day, ensure building is totally secured, internal lights off and alarm activated

**Administration**

Ensure appropriate correspondence is passed onto the scanning team promptly

**Special requirements of the post**

Understanding and acceptance of and adherence to the need for strict confidentiality.

Ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patient’s enquiries and requests.

Excellent communication skills.

**Flexibility**

The applicant will be required to work at our premises at 108 Watling Avenue, Burnt Oak and 42 London Road, Stanmore

Essential to be able to provide reasonable cover for absent colleagues from time to time at both surgery sites

May be required to carry out other reasonable tasks from time to time as requested by the Partners or Practice Manager

**Data Protection and Confidentiality Issues**

To ensure that when accessing data relating to patients, the information obtained and used is registered appropriately under Data Protection Act

To ensure that all information held centrally by the practice relating to the patient’s health, medical treatment, personal details and registration details remains confidential to the practice and patient

To ensure that all requests for medical information about a patient from external organisations and patients family members is legitimate, complies with Access to Medical Records and other legislation, has the written consent of the patient and practice. Must be familiar and comply with Information Governance guidance

**Health & Safety**

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

**Equality and Diversity**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of people’s ri