Receptionist

3 days ago

Edgware, United Kingdom NFP People Limited Full time

Receptionist

We have an exciting front-of-house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.

The aim of this amazing charity is to help improve the lives of young people in North London by giving them somewhere to go, something to do, and someone to talk to

Position: Receptionist

Location: Burnt Oak. HA8 0DT

**Salary**: £11.95 per hour

Hours: Up to 15 hours per week

Contract: Part-time

About the role:
This is an exciting front-of-house role. As receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area: ensuring young people enter the session smoothly; processing new members; directing phone calls and enquiries; maintaining the membership database efficiently; and carrying out regular communication.

Some of your key responsibilities will include:
*Maintaining the reception area and provide a welcoming environment
*Ensure new members are welcomed and introduced to a member of the youth work team
*Ensure Junior members leave sessions safely in the care of parents
*Ensure visitors comply with health and safety requirements and child protection/safeguarding procedures
*Deal with telephone enquiries, take and relay messages, screen, and direct calls
*Enter new members on to the membership database and collect entrance fees
*Ensure that any administration and paperwork is up to date
*Maintain the meeting room calendar
*Keep records up to date related to attendance, trips, events, and meetings
*Administer First Aid in line with procedures (if you are not currently First Aid-qualified, training will be provided)

About you:
To be successful in the role of Receptionist you will be a welcoming, professional, organised, proactive and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear 'can do' approach, committed to a growth mindset, eager to learn, and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation's values through all you do and will commit to giving your best every session for young people.

You will also need to bring with you the following skills and experience:
*Previous experience in managing or supervising a reception desk or entrance point
*Working in a customer-facing environment and dealing with the public
*The ability to engage with all types of people from young people, community members, and colleagues to official visitors and Board Directors
*The ability to diffuse pressurised situations while remaining calm and in control
*Great communication and interpersonal skills
*The ability to work on own initiative and as part of a team
*Excellent attention to detail, thorough and organised

Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.

We very much welcome previous experience working as a Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

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