Tenancy Sustainment Officer

2 weeks ago


Portsmouth, United Kingdom VIVID Full time

**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people**

There’s a critical lack of affordable housing and we know there’s no quick solution. We’re building more new homes than ever to help meet the housing crisis.

We’re recruiting for a Tenancy Sustainment Officer on a part time, working 18.5 hours per week across 3 days. (Wednesdays, Thursdays, Fridays) This is a smart working role based in Portsmouth with the ability to work from home and across our Hampshire hubs.

**Want to know what we can offer you?**
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave (pro rata)
- Private Medical Insurance
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.

**Here’s the facts about the role**:
As Tenancy Sustainment Officer, you’ll provide a triage service for all customers within a designated area that are identified as needing additional tenancy support, assessing the customers circumstances, and signposting them to the most appropriate internal or external service. You’ll hold a caseload of customers providing direct, tailored support to those whose tenancies are at risk, customers with hoarding tendencies, and other customers identified as needing support.

You’ll create and maintain strong relationships with customer, partners, and agencies and demonstrate excellent time management and organisation skills. You must be able to prioritise own workload under time pressures, and be a strong team player, supporting your colleagues with customers across a wide geographical area.

Interviews will be held in our Portsmouth office on 28th March.


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