Customer Resolution Coordinator
1 month ago
**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people**
We’re recruiting for a Customer Resolution Coordinator based in Portsmouth. This is a full-time, permanent position working 37 hours per week with a minimum 20% office based to promote collaboration and team working within the Customer Resolution team and other colleagues across the business.
**Want to know what we can offer you?**
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- Private Medical Insurance
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.
**Here’s the facts about the role**:
As customer resolution coordinator you’ll support the customer resolution team to deliver against VIVIDs complaint and compensation policies. You’ll coordinate and support senior complaint reviews within agreed timescales, ensuring all appropriate records are kept and information shared with the Ombudsman as requested.
You’ll monitor progress of complaints, ensuring each complaint is at the correct stage, you’ll contact customers as required to advise on progress, ensuring expectations are managed and we reach the right outcomes. You’ll be responsible for ensuring all complaint promises are recorded and delivered within timescales, highlighting any issues and process customer compensation payments where required.
This role will require you to coordinate stage 2 of complaints, working with Heads of Service (HoS) and Subject Matter Experts in preparing packs for HoS to review - which will include an outline of the full complaint, actions taken so far, lessons learnt, and the responses provided to the customer.
We’re looking for someone with a proven track record of delivering positive outcomes for customers through exceptional organisational skill and by communicating well, both verbally and in writing with customers, suppliers, colleagues, and external stakeholders. Experience of handling and analysing data, ensuring attention to detail, and mitigating any inaccuracies would be a huge advantage also.
**First stage interviews will be held via teams on the 14 & 15th Feb 2024**
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built around 1,400 last year.
This is summed up in our vision “More homes, bright futures”.
-
Customer Service Coordinator
1 month ago
Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Service Coordinator Salary ; £10.25 per hour Location : Portsmouth Duration : This is a Temporary to Permanent position to start Immediately Hours of work : Monday to Friday 8am to 5pm with 1 hour for lunch / Full Time Dynamite Recruitment are working alongside an extremely busy and well known company in their search for an organised and...
-
Customer Service Coordinator
13 hours ago
Portsmouth, United Kingdom Liberty Recruitment Group Full timeIf you have worked in customer services and are a strong communicator with good organisational skills wed love to hear from you!Liberty Recruitment Groupis absolutely delighted to be partnering with our global client in their search for aCustomer Service Coordinator to join their busy, supportive team! This is a full time, permanent position and is based in...
-
Customer Service Coordinator
1 week ago
Portsmouth, United Kingdom Liberty CL Recruitment Full timeIf you have worked in customer services and are a strong communicator with good organisational skills – we’d love to hear from you!Liberty Recruitment Group is absolutely delighted to be partnering with our global client in their search for a Customer Service Coordinator to join their busy, supportive team! This is a full time, permanent position and...
-
Customer Coordinator
2 days ago
Portsmouth, United Kingdom SSE Full time**About the Role** **Base Location**:Portsmouth **Salary**: £31,339 - £35,892, depending on skills and experience + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Permanent | Full Time (08:00 - 17:00 Monday to Friday) | Office based We have a great opportunity for a LCT Customer Coordinator to join our...
-
Customer Experience
1 month ago
Portsmouth, United Kingdom Workshop Recruitment Full timeOur client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customers...
-
Customer Experience
1 month ago
Portsmouth, United Kingdom The Workshop Full timeOur client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customers...
-
Logistics Coordinator
4 weeks ago
Portsmouth, United Kingdom Serco Plc Full timeSGS Oakhanger Bordon, GU35 9JA Full Time, Permanent (39 hours per week) Monday - Thursday (8:00 - 5:00pm) / Friday (8:00AM - 4:00PM) £28,215 per annum plus benefits Serco Defence provides our customer Logistical support of the prestigious Skynet contract which provides satellite communication services to the UK Government and Armed Forces. We have an...
-
Customer Support Specialist
7 days ago
Portsmouth, United Kingdom Lead Forensics Full time**Customer Support** **Portsmouth, UK** **Working Hours**:Full time/Permanent 9am to 5:30pm. Bank holiday work may be required to cover global support operations. Hybrid working available. **Summary**: We are looking for a customer support superstar who is passionate about problem solving and providing the best possible experience to our global customer...
-
Customer Support Agent
2 days ago
Portsmouth, United Kingdom Lead Forensics Full time**Customer Support** **Portsmouth, UK** **Working Hours**:Full time/Permanent 9am to 5:30pm. Bank holiday work may be required to cover global support operations. Hybrid working available. **Summary**: We are looking for a customer support superstar who is passionate about problem solving and providing the best possible experience to our global customer...
-
Customer Experience
1 month ago
Portsmouth, Hampshire, United Kingdom Workshop Recruitment Full timeHome > Jobs > Customer Experience & Relations Coordinator Customer Experience & Relations Coordinator Job Description Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and...
-
Coordinator
16 minutes ago
Portsmouth, United Kingdom Profiles Personnel Full time** COORDINATOR** We are delighted to be recruiting for a super-efficient and experienced Coordinator to assist in the planning and delivery of national and international event projects. As Coordinator you will be responsible for assisting our Account Directors and Managers in planning and delivering world-class live and virtual meetings and events. Note...
-
Customer Service
2 days ago
Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeThe Premier team is responsible for ensuring all vehicles service, maintenance and repair is booked to the manufacture service schedule, to the client requirement and within our preferred network. The role is pivotal in building and maintaining effective client relationships and delivering the lead in customer experience. Effective communication with...
-
Sales Coordinator
3 days ago
Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeSales Coordinator Salary : £28000 dependent on experience plus fantastic benefits and HUGE progression prospects Location : Portsmouth Hours of work: Monday to Friday 8.30am to 5.30pm Dynamite recruitment is currently working in partnership with a very well-established Transport and Logistics business who are based in Hampshire Due to growth plans our...
-
Coordinator
1 day ago
Portsmouth, United Kingdom wild recruitment Full timeCoordinator Pay - £21,800 - £23,000 (Depending on skills and experience) Monday-Friday Hybrid Role Are you confident on the phone? Are you reliable, eager to learn and can think outside the box? If so this could be the perfect job for you! Our client is currently looking for Coordinator to join their team in Portsmouth. You will be responsible for...
-
Customer Success Advisor
1 month ago
Portsmouth, United Kingdom VIVID Full time**We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports and develops the best people!** We have an exciting opening for a Customer Success Advisor based in Portsmouth working full time, 37 hours a week, on a fixed term contract for 12 months. Want to know what we can offer you as well as a competitive salary? - 26 days holiday (plus...
-
Central Coordinator
2 hours ago
Portsmouth, United Kingdom Page Automotive Group Limited Full timePage Automotive Group is a family owned accident repair business with locations across the South of England. We are currently looking for a Central Coordinator to work in our busy Accident Repair Centre in Portsmouth. The role of Central Coordinators is a hugely important one being the main point of contact for our customers and work providers. The role...
-
Voids Coordinator
4 weeks ago
Portsmouth, United Kingdom Howells Solutions Full time**Voids Coordinator - Social Housing Repairs & Maintenance** **Portsmouth based **Salary**: £23,000 Full Time, Permanent** Are you an experienced Voids Coordinator within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you! Here at Howells, we are working with a...
-
Digital Enablement Coordinator
1 month ago
Portsmouth, United Kingdom BTS Full timeResponsibilities Support consultants in the delivery of digital sessions, either virtually or face-to-face, by managing the technology/platforms used during the workshops. This will involve, but not be limited to: Acting as Digital Operator and manage the conference platform – Zoom, MS Teams, WebEx, etc – managing breakout rooms, polls, first point of...
-
Customer Service Advisor
5 days ago
Portsmouth, United Kingdom Liberty CL Recruitment Full timeDo you have an excellent telephone manner and would like to progress your career? We may have the role for you ...Liberty Recruitment Group is excited to be working with our client in the search for a Customer Service Advisor to join the team at their HQ, in Portsmouth. This role is full time, Monday – Friday, and is permenant.The salary is up to...
-
Voids Coordinator
1 month ago
Portsmouth, United Kingdom Howells Solutions Full time**Voids Coordinator - Social Housing Repairs & Maintenance** **Portsmouth based** **Salary: £23,000** **Full Time, Permanent** Are you an experienced Voids Coordinator within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you! Here at Howells, we are working with a...