Deployment Coordinator

4 weeks ago

Leeds, United Kingdom Michelin Connected Fleet Full time

**Role: Deployment Coordinator**

**Location: Aberford, Leeds**

**Hybrid: 3 days in the office**
- As _**MICHELIN Connected Fleet**_, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with _**over 30 years expertise**_in a high-growth, competitive mobility technology industry. Today we serve _**70,000 customers**_ _and over _**600,000 vehicles**_ _globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our _**AI (artificial intelligence) technology**_ _and _**ML (machine learning) algorithms**_ _ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, _**reducing costs, ensuring the safety of drivers and goods while reducing environmental impact**_, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years._
- **OUR DREAM**_

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.
- **OUR PEOPLE & WAYS OF WORKING**_

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs.

**THE ROLE IN SHORT**:
The Deployment Coordinator should be available to communicate any day-to-day challenges and work with the Deployment Team Manager and the rest of the team to make sure the customer’s deployment is a great, consistent experience.

The Deployment Coordinator will be working in a team of highly motivated individuals and will cross over sometimes into Managed Deployment when needed. The team reports into the VP Customer Service and supports all countries, excluding France who has its own team.

**WHAT WILL I BE DOING**:

- Responsible for identifying situations where the standard Deployment Service is not sufficient for the customer and escalating to the Deployment Manager.
- Responsible for identifying where the opportunity has non standard vehicles, installations or solutions and has not been fully validated by Technical Validation and escalation to the Deployment Manager.
- Responsible for setting up platform & configurations for new and migration customers and setting the correct default configuration on each opportunity so that right features are set when commissioning the solution on install.
- In joint responsibility with other team members, responsible for making sure that each member of the Deployment Team is up to date on all customer progress and enquiries using the process of logging tasks on the customer opportunity and keeping this information up to date at all times, (as described in the documented deployment processes).
- Responsible for escalating to the Deployment Team Manager any internal risks or issues that could potentially impact the customer’s service and provide mitigation accordingly.
- Responsible in conjunction with the European Technical Validation team for making sure the installation partner has all the information they need to ensure effective booking can take place. Ensure any specification documents written during the pre-sales process are available to the engineers.
- Responsible for making sure the engineer has the information/stock they need to ensure right first time installation. This includes engineer instructions, customer solution configurations and also ensuring the correct configurations are specified. Ensure any specialist equipment investigation, specifications and data gathering has taken place beforehand - i.e. there has been full Technical Validation involvement.
- Ensure customer vehicle data has been validated after installation by the field service team and rectified where needed in a timely manner by Customer Services before feature switch on/the closing of the deployment can take place.
- Responsible for helping a new or migra

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