Associate Service Delivery Coordinator
2 weeks ago
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The Apprentice will work as part of a deployment team of people with the responsibility to help clients to implement and support new and existing Dedalus Healthcare solutions effectively and efficiently.
They will work closely with the Project Managers to help clients to follow a standard deployment methodology with specific deliverables working within very tight timescales. They will support the client in the setup and configuration of all systems, supporting knowledge transfer and issue management whilst assisting the client in validation testing and business change activities to help them to get the very best out of each of our solution offerings.
The role may require your involvement in multiple, complex deployments covering a typical project life cycle from pre-sales and early engagement through to go-live and post go-live activities. This is a mobile role which may require long distance travel, hotel stays for long periods of time dependent on the assignment location and skills required.
**Skills**:
- Practices attentive and active listening, has the patience to hear people out, and can accurately restate the opinions of others even when he/she disagrees.
- Communication skills - is able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect with management, colleagues and clients alike. Works effectively with people at all levels with the ability to manage expectations.
- Adapts information to audience; explains difficult issues clearly, establishes consensus, attains agreement.
- Problem Solving - Making good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment. Most of his / her solutions and suggestions turn out to be correct and accurate when judged over time. Sought out by others for advice and solutions.
- Analytical Reasoning -the ability to break a larger problem a down into smaller parts to identify a solution.
- Willingness to travel - this is a mobile role which may require long distance travel, hotel stays for long periods of time dependent on the assignment location and skills required.
- Prioritizes work effectively and has the ability to work independently or as part of a team.
- Adapts information to audience; explains difficult issues clearly, establishes consensus, attains agreement.
- Willingness to share their own expertise and provide support/guidance to others.
Essential Job Functions
As part of your development you would be expected to participate in several of the following job functions. The below list describes the activities undertaken by the delivery organization.
To investigate/support all queries, issues and change requests raised by the deployment projects, peers, project managers and other workstreams re: solution questions, business process maps, system configuration, business validation scripts, and product knowledge materials.
Engage in all stages of the deployment project and ensure the client and the deployment project teams are kept best informed, are fully trained and equipped to implement our solution offerings by supporting appropriate solution workshops and training sessions.
Provide Subject Matter Expertise (SME) to our clients and deployment project teams when product questions, issues, or changes are raised/escalated.
Proactively participate in all relevant knowledge sharing sessions for their respective SME areas.
Proactively investigate and contribute to all product workshops and collaboration sessions.
Required to review high-level, functional, or detail designs for upcoming changes to the product.
Write / update relevant knowledge materials to ensure peers have up-to-date knowledge on the solution for all queries, issues, changes raised.
Required to provide on-site support and SME to clients and deployment project teams as per our standard deployment methodology.
Input into / review collateral that supports the deployment projects (e.g. Training Materials and good practice Business Process Maps) pertaining your area of expertise (SME group).
Updating all key collateral in support of (Train-the-Trainer (TTT), Good Practice Business Process, Generic Business Process, Lessons Learned, Best Practices, SME group product materials, Tools, etc) to ensure they are kept up-to-date and consistent across all offerings.
Proactively participating, owning, contributing to the upkeep of all key collateral used to support the deployment projects - e.g Bid responses, solution demos and presentations etc.
Promoting best practices - good practice deployment tips/practices or internal operational processes - documenting, communicating and sharing to relevant audiences.
Ensuring that relevant SME group materials are up-to-date and communicated in a timely fash
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