Managed Deployment Coordinator

2 weeks ago

Leeds, United Kingdom Michelin Connected Fleet Full time

**Role: Managed Deployment Coordinator**

**Location: Aberford, Leeds**

**Languages: Fluency in English & Spanish essential**

**Hybrid: 3 days in the office**
- As _**MICHELIN Connected Fleet**_, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with _**over 30 years expertise**_in a high-growth, competitive mobility technology industry. Today we serve _**70,000 customers**_ _and over _**600,000 vehicles**_ _globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our _**AI (artificial intelligence) technology**_ _and _**ML (machine learning) algorithms**_ _ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, _**reducing costs, ensuring the safety of drivers and goods while reducing environmental impact**_, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years._
- **OUR DREAM**_

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.
- **OUR PEOPLE & WAYS OF WORKING**_

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs.

**THE ROLE IN SHORT**:
The role of the Managed Deployment Coordinator is to execute and successfully deliver orders to customers who are automatically offered the managed approach, with the support of the team's quality & process leader. The Managed Deployment Coordinator is responsible for processing new orders, day to day deployment tasks including monitoring and actioning the exceptions to deliver a successful outcome for each customer. As part of this, the Managed Deployment Coordinator pays particular attention to customer communication, installation planning, partner interaction, systems and process compliance and getting the installation right first time; quality, timescales, customer experience and satisfaction.

The Managed Deployment Coordinator should be available to communicate any day-to-day challenges and work with the local team and wider teams, including their manager, to make sure the customer’s deployment is a great, consistent experience.

This person will have an infectious enthusiasm for quality, efficiency, improvement and teamwork, and is someone who wants to achieve the very best results and experience they can for the customer and faster activations for our business.

**WHAT WILL I BE DOING**:

- Responsible for identifying situations where the standard Deployment Service is not sufficient for the customer and escalating to the Deployment Manager.
- Responsible for identifying where the opportunity has non standard vehicles, installations or solutions and has not been fully validated by Technical Validation and escalation to the Deployment Manager.
- Responsible for setting up platform & configurations for new and migration customers and setting the correct default configuration on each opportunity so that right features are set when commissioning the solution on install.
- Responsible for identifying where the opportunity has non standard vehicles, installations or solutions and has not been fully validated by Technical Validation and escalating to the business.
- Dependent on the offer sold; Responsible for setting up platform & configurations for new and migration customers and setting the correct default configuration on each opportunity so that right features are set when commissioning the solution on install.
- Maintaining alignment with the standard operating model used by Standard LCV Deployment teams.
- Responsible for escalating any internal risks or issues that could potentially impact the customer’s service and provide mitigation accordingly.
- Responsible in conjunction with the Technical Validation

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