Service Designer

2 weeks ago


Remote, United Kingdom Public Sector Resourcing Full time

**Service Designer - Inside IR35**

**Contract Term**:3 and 6 months with potential for extension***

**Contracting Authority**:BEIS - Insolvency Service

**Location**:Remote - meeting once per month in either Manchester or Birmingham

***

**As a Service Designer your main responsibilities would be:
- Design the end-to-end journey of the digital service to meet the users and Agency’s needs, including assisted digital and accessibility needs.
- Creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of the organisation.
- Development of design concepts and be able to interpret evidence-based research and incorporate this into the work.
- Collaborate and lead effective communication with all stakeholders and project team to support design, build and delivery to meet the user needs.
- Listen to the needs of technical and business stakeholders and interpret between them.
- Align with GDS Service Standards.
- Generate multiple solutions and work with project team and users to test them.
- Articulate needs to BA and technical resources to understand viability and requirements.

**You’ll have:
- Experience in developing designs based on evidence of user needs and organisational outcomes.
- Experience of Agile working.
- The ability to communicate between technical and non-technical.
- Experience of working in a digital environment.
- Experience of prototyping.
- Public Sector / GDS experience is highly desirable.- Please be aware that this role can only be worked within the UK and not Overseas._



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