Senior User Researcher

2 weeks ago


Remote, United Kingdom UK Health Security Agency Full time

**Details**:
**Reference number**:

- 265525**Salary**:

- £49,592 - £62,286- Your salary will be based on your home address and the relevant pay scales under department pay policy.**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- L2: Health Protection Operations**Type of role**:

- Customer Insight
- Market Research
- Operational Research**Working pattern**:

- Flexible working, Full-time, Homeworking, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Remote working (anywhere in the UK)About the job

**Job summary**:
At the United Kingdom Health Security Agency (UKHSA) our mission is to provide health security for the nation by protecting the public from infectious disease and external hazards. We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

Our mission is challenging, innovative and in the spotlight. We work to ensure our people have the diverse skills, experiences, and backgrounds we need to thrive, that our employees are representative of the communities we serve and feel valued and enabled to play their part in delivering our work.

Building on the success of embedding human-centred design within our COVID-19 response, the Customer Experience team has recently been established in UKHSA. The Customer Experience Team is a key pillar within UKHSA’s National Operations division, part of the Health Protection Operations Group, which delivers front line services to help keep the nation health secure.

The Customer Experience team will draw together experts in user research, content, interaction and service design, with an ambition to put people at the heart of service design and transformation to help UKHSA achieve its ambitions. Our vision is to create an organisation that puts user needs and insight at the heart of strategy, policy and service design and delivery.

**Location**

The UK Health Security Agency (UKHSA) offers hybrid working - this means that whilst the role will be based in one of our offices, there will be opportunities for an element of working from home. UKHSA have office locations across the UK.

This role can be based at one of our UKHSA offices/locations (Leeds, Manchester, Totnes, London, Horsham, Cardiff, Bristol, Nottingham, Harlow, Liverpool, Fareham, Gloucester, Newcastle and Birmingham) with opportunities for an element of working from home.

The balance between home and workplace working is to be agreed with the line manager, determined primarily by business needs and in line with departmental policy.
- Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available._

**Job description**:
The **Senior User Researcher** will co-ordinate and prioritise user research activity across several teams, ensuring design projects are rooted in a deep understanding of users and their needs. This role involves assuring best practice, leading, coaching and mentoring others within the team, including coaching stakeholders and professionals from other disciplines, in user research and customer-centricity. The role involves attracting, nurturing, and developing a diverse and talented workforce, promoting their professional development, and managing day-to-day conditions to ensure their success.

The Senior User Researcher will work with other insight professions to support the Head of User Research in establishing the UKHSA approach to user research, ensuring quality, innovation, and creativity in how we approach all aspects of user research and how we bring findings to life for stakeholders to effect change.

The Senior User Researcher will play an active role in the human-centred design community and as a senior leader within the user research community will actively encourage, facilitate, and demonstrate sharing of insights and practices across the community of practice and organisation.

**Main Duties and Responsibilities**:

- Support the Head of User Research by acting as a recognised and credible expert in user research, convincing colleagues of the value of a user-centred, inclusive and evidence-based approach to policy and service design and delivery.
- Influence programme/project roadmaps to embed effective user research practice; planning, designing and carrying out research activities with users that help UKHSA to gain a deep understanding of users and their needs.
- Support the creation of the UKHSA’s user research community of practice; actively contributing to create the right environment and processes to establish the profession and effective human-centred design practice within UKHSA.
- Improve user research practice and ways of working by supporting standard definition and adhering to and ensuring consistency w



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