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Business Administrator

3 months ago

London, United Kingdom Repair Script LTD Full time

**Business Administrator Role at Repaird**

**Join Our Team**

At Repaird, a pioneering B2B & B2C IT hardware repair and recovery solution provider in the Greater London Area, we are thrilled to announce an exciting opportunity for a dedicated Business Administrator. Located in the vibrant Farringdon area, our company is at the heart of technological innovation and customer service excellence. We are on the lookout for an exceptional individual to become an integral part of our expanding team, offering a competitive salary of £25,000.

**Key Responsibilities**

As a Business Administrator at Repaird, you will play a vital role in ensuring the smooth operation of our business by undertaking a diverse range of responsibilities:

- Operational Excellence: Oversee all day-to-day business operations, ensuring efficiency and effectiveness in our work processes.
- Communication Hub: Serve as a central point for call handling, establishing, and maintaining productive relationships with clients, customers, suppliers, and all other business-relevant stakeholders.
- Service Coordination: Take charge of booking and managing services across multiple brands, demonstrating exceptional organizational skills.
- Financial Management: Create estimates and invoices, record payments, and handle the reporting of business financials with accuracy and attention to detail.
- Logistics & Facilities: Oversee logístical operations and facilities administration, ensuring a smooth flow of operations within the company.
- Policy Oversight: Maintain and manage the company's policies and procedures, ensuring compliance and up-to-date documentation.
- Parts Procurement: Responsible for ordering necessary parts for repairs, ensuring timely and cost-effective procurement.
- CRM Management: Manage the Customer Relationship Management (CRM) system, keeping it updated and ensuring its optimal use for business operations.
- Customer Interaction: Convert booking requests and new calls into scheduled services, keeping customers informed and engaged throughout the process.
- Updates and Communications: Maintain consistent communication with customers, updating them on service progress, post and returns, and any changes to scheduled deliveries or services.
- Logistical Coordination: Liaise with the logistics team to organize new collections and schedule customer device deliveries, ensuring efficient and timely service.
- Calendar and Schedule Management: Manage calendars for callouts, service bookings, and upcoming due payments, ensuring no overlaps and that all commitments are met on time.

**What We're Looking For**
- Proven experience in business administration, with a keen eye for detail and a knack for multitasking.
- Strong communication skills, both written and verbal, with the ability to liaise effectively with various stakeholders.
- Experience in creating financial documents such as estimates and invoices, and familiarity with financial reporting.
- A proactive approach to logístical and facilities administration, with a problem-solving mindset.
- Knowledge of maintaining and managing policies and procedures, ensuring regulatory compliance and operational efficiency.
- Eligibility to work in the UK full time without restriction.

**Why Join Repaird?**

At Repaird, we believe in fostering a friendly yet professional work environment where every team member is valued and supported. We are committed to personal and professional development, offering opportunities for growth and learning. If you are looking for a role that challenges you, offers variety, and allows you to make a significant impact, we would love to hear from you.

**How to Apply**

If you are passionate about joining a dynamic team and making a difference in the world of IT hardware repair and recovery, please send your CV and a cover letter explaining why you are the perfect fit for this role to our recruitment team.

**Salary**: Up to £26,556.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Store discount
- Transport links

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 25/04/2024
Expected start date: 01/05/2024