Defence Digital

2 days ago


Corsham, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 260230**Salary**:

- £27,080**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command**Type of role**:

- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- MOD Corsham, Westwells Road, Corsham, Wiltshire, SN13 9NRAbout the job

**Job summary**:
We are Defence Digital, part of Strategic Command, fulfilling an important role in the age of information warfare within the Ministry of Defence (MOD). We provide digital and technology services to our Armed Forces, ensuring they can operate securely via various communication means including radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world.

The Global Operation Security Control Centre (GOSCC) is at the front line of Information Age warfare, operating and defending the network, and providing support to systems, services and platforms across the full spectrum of military capability. Global operations across more than 2000 locations worldwide and utilising more than ¾ of a million configurable IT assets, are monitored and managed in real-time. These include fixed locations as well as the dynamically re-configured and mobile assets in operational theatres. The teams are mix of military and civilian and, as such, take advantage of a number of developmental and exciting and diverse team-building opportunities.

If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us

This position is advertised at 37 hours per week

**Job description**:
The IT Support Officer role is part of the Planned Outages team, within the GOSCC. A “Planned Outage” is a planned denial or interruption of availability of any commissioned Defence Digital service.

The GOSCC Planned Outages team coordinates planned outages to manage and maintain the integrity of the Defence Network, acting under Network Operating Authority, to deliver agreed levels of trusted ICT (Information Communications Technology) services to operational and business users.

Our commitment to your development is fundamental at Defence Digital. We will provide as many learning opportunities as we can, allowing you to gain industry recognised qualifications, as well as in-house training within your field and beyond. We’ll support your development within the role from day 1.

We don’t expect you to know everything but you’ll need the passion and motivation to learn, allowing us to support your continuous professional development. We also provide great benefits including flexible working, a generous leave allowance, a wide range of great discount services and a market-leading Civil Service pension.

**Person specification**:
Responsibilities include:

- Manage and assess the impact of power maintenance and engineering work on the delivery of commissioned DD communication services world-wide.
- Assess Managed Service Provider (MSP) impact reports and seek agreement from Command authorities for planned outages as necessary.
- Arbitrate between outage requester or sponsor and authority to negotiate alternative solutions when agreement is not given.
- Manage and issue outage notifications to affected sites, system managers and Command.
- Provide a daily brief to Senior Military leaders** **and stakeholders on the status of planned outages.
- Assist the Planned Outages Manager with the promulgation of amendments to relevant planned outage publications.
- This post may hold staff line-management responsibilities.

If you have the following skills and experience, we would love to hear from you
- To be successful in the role you will need to have good customer service skills as you will be required to make customer-oriented decisions.
- We are looking for an individual who has an understanding or a willingness to learn IT Service Operations and SIAM or ITIL frameworks.
- This is an excellent opportunity to work within a growing Operational Support team, who can offer you a great working environment and flexible working, and an in-depth training plan to take you to the next level.

Dependent on the business need, there may be a requirement to travel to meetings within the UK (or potentially occasional overseas visits). This post does not offer any assistance with relocation allowances.

This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (the permanent duty station, which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this). If yo


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