Administrator - Insurance Claims Handler

3 weeks ago


Severn Bridge Industrial Estate, United Kingdom Acorn Recruitment And Training Full time

Acorn is delighted to present this opportunity working with a leading South-Wales-based construction business.
Due to continued growth in the marketplace, the insurance division of our client based in Caldicot are recruiting for Insurance Claims Handlers.
You will be part of a team managing the claims journey on construction repair claims liaising with customers, clients and suppliers.
As a Claims Handler you will be expected to:

- Effectively manage all elements of an insurance claim ensuring timely progression
- Field incoming and make outbound calls to progress claim status
- Creating and updating records of claims progress and milestones on our dedicated Claims Management System including conversation notes and electronic files
- Manage suppliers to facilitate claim progression
- Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements
- Update policyholders both verbally and in writing of the status of key claim milestones
- Update as required insurer clients either verbally or in writing
- Perform various back office administration tasks as required
Core Skills & Experience:
Customer service experience in either a phone based environment or face to face.
Strong organisational skills and attention to detail.
Strong understanding of Microsoft Office, specifically Excel.
Desirable skills & experience:

- Experience in the home claims insurance market or financial sector.
*Experience in producing and reporting on internal team performance (MI)
- Experience in complaint management and resolution in an FCA regulated industry.

**Salary**: this is a full time permanent position with a salary of £22,500 working Monday Friday 8:30am - 4:30pm
Acorn Recruitment acts as an employment agency for permanent recruitment.


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