Operations Coordinator

3 weeks ago

Oxford, United Kingdom Oxford Mutual Aid Full time

Oxford Mutual Aid is a grassroots, community-centred and volunteer-driven organisation, established in early 2020, which aims to relieve poverty and need primarily through the provision of food parcels and reheatable meals. We aim to prioritise dignity and accessibility in all that we do: we do not ‘means test’, we accept self-referrals, we pack parcels according to the preferences of individual households and we aim to offer home delivery where possible.

Our fantastic community is a credit to the work of a passionate and engaged volunteer base and continued reflection upon our founding principles of Mutual Aid. Alongside working within a solidarity-driven model, we are a young, driven and logístically advanced operation. This role offers the opportunity to be at the centre of its growth and development. The work environment at Oxford Mutual Aid is one which is rooted in solidarity and support - of each other and our communities.

**Role overview: Operations Coordinator**

The role is part-time, totalling 30 hours per week. Hours will be split between remote and in-person coordination, with flexibility as to the hours allocated to each (based on the hours needing to be covered).

Remote hours will be focused on logístical coordination of parcel and meal deliveries, phone line support and general administrative tasks. In-person coordination will be based at the Richard Benson Hall (276 Cowley Road, OX4 1UR) and involve the supervision of food parcel packing, management of volunteer welfare, delegation of tasks, assessment of stock levels and food safety concerns.

The role also provides an opportunity to support in the areas of volunteer recruitment and engagement, internal support systems, external partnerships, fundraising, social media and publicity. In the past, these aspects of the Operations Coordinator role have been defined slowly over the initial period of work, according to each individual’s interests and the organisation’s needs at a given time.

The role provides a fantastic opportunity to not only understand but shape organisational policies, strategies and logístical operations reflecting both our principles and place within the wider aid infrastructure across Oxford. You will have the opportunity to learn, train and develop new skills as part of a unique and fast-paced working environment, whilst experiencing first-hand how powerful a collective can be.

**Remote responsibilities**

Coordination of remote delivery, driving and Hall teams to facilitate smooth daily operations, including parcel and meal receipt and delivery

Liaison with other Coordinators and Operations Managers to manage stock flow

Coordination between external partners to distribute surplus

Operating OMA food support phone line, responding to concerns raised and participating in subsequent discussion as appropriate with specialist teams

Escalation of concerns as appropriate

**In-person responsibilities**

Coordination of Hall volunteers to facilitate the packing of parcels and maintenance of stock/provisions in the Hall

Liaison with other Coordinators and Directors of Operations to manage stock flow (assessment of quantity and relevance to various groups)

Managing wellbeing of Hall volunteers and facilitating additional training

Monitoring of food safety concerns, including food labelling and preparation

Escalation of concerns as appropriate including (but not limited to) Case Management, Health and Safety, and Food Safety

**Essential experience & qualities**
- Ability to multi-task and manage tasks efficiently
- Ability to work and prioritise effectively in a fast-paced environment
- Ability to collaborate and communicate effectively within a team
- Flexibility and innovative approach to learning
- Ability to maintain professionality in difficult situations and to respond to complaints or concerns in an effective and proactive way
- Fluency in English
- Based in Oxford
- DBS check (this can be provided)
- Level 2 Safeguarding Training (this can be provided)
- Level 2 Food Safety Training (this can be provided)

**Desirable experience & qualities**
- Experience with support and/or aid organisations
- Experience with grassroots and social justice organising
- Direct experience with OMA
- Experience in operating phone lines
- Mental Health First Aid training
- Proficiency in Microsoft Excel and/or data management software
- Understanding of confidentiality laws and GDPR guidelines

**Application Process**

We welcome applicants from all backgrounds, including those who identify as having a disability, those from the LGBTQIA+ community, those from working class backgrounds, those from black, asian and minority ethnic communities and all intersections of the above. If you face any barriers to applying, or have any questions about the role, then please feel welcome to discuss these with us.
- Introductory interview (via phone or Zoom)
- Panel interview (via Zoom)

The interview process will involve our Directo

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