Customer Service

4 days ago


Wetherby, United Kingdom Moores Furniture Group Limited Full time

It is a great time to join our business Celebrating over 70 years here at Moores, we have mastered the art of designing, manufacturing, selling, supplying and installing our own products. We are a forward-thinking employer that invests in our people, with a down to earth and friendly culture.

We are looking for an individual who is passionate about delivering excellent customer service to join the Moores Family working on site our head office based on the Thorp Arch Industrial Estate as a Customer Service Account Manager on a fixed term contract.

Working as an integral part of our customer excellence team your role will be:

- To provide a proactive service to our Key customer base. The CSAM role is a key contact for our customers, they project manage / co-ordinate the orders through our system and ensure delivery dates are achieved. This role is to build relationships with our customers and their main aim is to ensure our customers concerns are addressed before they become a problem for either Moores or its Customers.
- To facilitate the resolution of all site issues from project commencement through to the point the Site Manager hands the plot over to their regional offices Customer Care team.
- To work closely with the resource planning team to ensure installation is planned and booked, in line with our SLA agreements for both unoccupied and occupied plots

This is an exciting opportunity for someone who has excellent customer service skills looking to start a new challenge.

**We have some Amazing Benefits including**:

- 85% Staff Discount on our products
- Company Pension
- 25 days Holiday plus bank holidays
- Free Parking
- On-site subsidised Canteens
- Life insurance
- No Weekend Working
- Starting salary of 22,724.00
- 2 Weeks Shut Down At Christmas

**Job Types**: Full-time, Permanent

**Salary**: £22,724.00 per year

Schedule:

- 8 hour shift
Work remotely:

- No


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