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Customer Service Representative

2 months ago

Wetherby, United Kingdom Moores Furniture Group Limited Full time

We have an excellent opportunity for a hardworking and dedicated individual to permanently join our Moores family. This is a fast-paced role, and we are looking for people with a can-do attitude, an eye for detail and an overall team player.

Moores is celebrating over 75 years since we started our journey in 1947. Based in West Yorkshire, we aim to deliver extraordinary quality, value, and service so that customers choose Moores every time. At the very core of our values, we look at simplicity, pride in what we do and how we do it, accountability, collaboration and expertise. We are a forward-thinking sustainable employer that invests in our people, with a down to earth and friendly culture.

**Job profile**:

- Providing a polite, professional and personal service to each and every customer.
- Reviewing and establishing the root cause of a warranty issues.
- Consistently liaising with individual team members, to assess work in progress in order to ensure workloads and fitting expectations are achieved.
- Building and maintaining internal and external customer relationships.
- Being able to manage your own work load in order of priority.
- Regularly reviewing performance against KPI’s and Customer Feedback.
- Organising and prioritising work in co-ordination with other departments.
- Processing and quoting customer orders.
- Being able to professionally deal with difficult telephone calls and progress issues to conclusion.

**Key details**:
The successful applicant will be able to demonstrate
- Proficient use of company tailored back-office systems.
- Excellent administration skills and attention to detail.
- The ability to communicate effectively and professionally over the phone.
- A strong desire to work as part of a team and be able to support colleagues.
- A proactive approach to problem solving.
- A tactful and discreet approach with occupiers / developers to resolve issues.
- Capable of working to team and individual deadlines and targets.
- Previous experience of working within a contact center / office-based Customer Service role would be ideal but not required.

**Benefits**:

- 80% Staff Discount on our products.
- Company Pension.
- 25 days Holiday plus bank holidays
- Free Parking.
- On-site subsidised canteens.
- Life insurance.
- Employee Assistance Program.
- 2-week Christmas shut down.

We actively celebrate diversity & inclusion across the Moores Furniture Group family. We embrace individuals’ contributions to our business, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We whole heartedly believe that having a diverse and inclusive culture throughout the business is vital for our future successes.

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00-£25,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Wetherby: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 17446