Supported & Agency Services Officer

7 months ago


WaltononThames, United Kingdom PA Housing Full time

**A little bit about what we are looking for...**
Representing PA on the frontline you will act as an ambassador for PA Housing, working with internal and external partners to deliver excellent services to our customers. You will take ownership of a regional patch working closely with our support and care providers in our supported housing schemes. You will be responsible for making sure that our homes are clean and safe for some of our most vulnerable customers ensuring our agents are fulfilling the requirements of their management agreement.

We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too

As part of our commitment to promoting work-life balance, we offer an optional 9-day fortnight scheme*. With this arrangement, you have the opportunity to compress your hours into nine days, allowing you to enjoy a bonus day off every fortnight. It's our way of empowering you to achieve greater flexibility and recharge, helping you be your best self.

**Your responsibilities...**
- Working as part of the Supported & Agency Services Housing Team to achieve our Business Plan Objectives and help to deliver our Supported Housing Strategy
- You will assist with monitoring of our Agents though regular property inspections and where appropriate attending contractual review meetings with our agents.
- You will also assist our monitoring officer in collecting, checking, and filing all required performance information including quarterly returns, self
- certification forms and supporting people CQC reports, ensuring compliance with statutory, regulatory requirements.
- You may be required to produce reports and KPI’s on the above and acting on problems identified or alerting your manager and other staff as appropriate.
- Take responsibility for the void process on any vacant schemes; assisting the wider business performance relating to the minimisation of void loss and void time aiming to work within the business key targets in these areas.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- At least 1 year’s experience of supported housing management
- At least 1 years experience managing contracts
- At least 1 year’s experience of providing housing.
- Knowledge of Landlord and Tenant law

**AGENCIES: We know where you are if we need your support so please do not contact us.**

**Job Types**: Full-time, Permanent

Pay: £35,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Walton-On-Thames


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