Reception Co-ordinator

1 day ago


London, United Kingdom Central London Community Healthcare NHS Trust Full time

Are you an enthusiastic, flexible, and a dynamic individual?

We are looking for someone who is highly motivated and passionate about ensuring our patients are treated with compassion and provided an efficient and effective service?

Opportunities have arisen for reception co-ordinators to work across our Central London Urgent Care/ Walk in Services. These are:

- St Charles Centre for Health & Wellbeing, W10 6DZ
- Parsons Green Walk in Centre, 5-7 Parsons Green, London, SW6 4UL
- 1 Frith Street, W1D 3HZ, London, W1D 3HZ

This is is an exciting time to be part of our Urgent Care service team, which is Nurse led and delivers high quality unscheduled care; our service is undergoing exciting changes as we transform to best meet the needs of patients and local communities.

As a highly valued member of our team, the quality of care we provide starts with you. There is opportunity for flexible working, with a variety of shift patterns across the week and opportunity to work across services. We pride ourselves in being supportive of all our staff in their career development.
- Booking in appointments appropriately & according to the service triage guidance
- Ensuring that patients are treated with dignity and respect especially when they are conveying sensitive information
- Liaising regularly with the services nursing staff and clinical leads
- Being an effective member of the urgent care administrative team
- Ensuring all service data is inputted accurately and in a timely manner

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.

Just as we care about our patients’ wellbeing, we care about yours
- Responsible for preparation and the efficient day to day running of the services reception
- Provide a professional approach to welcoming patients, carer’s, staff, and visitors: signposting them to the relevant departments
- To ensure that on arrival patients’ records are updated appropriately and maintaining confidentiality.
- Ensure that patient appointments are booked appropriately according to their urgency and within clinic/specialty rules and standards
- To facilitate initiatives for communicating with patients who may need assistance due to cultural or language differences, as well as physical or cognitive needs.
- To oversee stock control, carrying out audits and overseeing deliveries
- To liaise with Estates regarding repairs if required.
- To liaise with IT department as required
- To ensure that security is maintained and that all maintenance issues are addressed promptly

Please refer to the attached Job Description for full list of main responsibilities.

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID-19.


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