Customer Experience Specialist, I

2 months ago

Preston, United Kingdom Zebra Technologies Full time

**Remote Work: Hybrid**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

**Role: Supplies Quality Level 1**

**Location**:Preston (PR2), Lancashire, UK

**Type**:Full Time

**Pay Rate**: Negotiable, depending on experience.

**Hours**: 37.5hrs per week, hybrid working available once full training completed.

***

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Together, we have only begun to define the edge of what is possible—for our people, our customers, and the world.

You will be part of the fantastic Zebra manufacturing team working to produce labels, tags and wristbands used in multiple industries. You will be operating various converting machines.

**Responsibilities**:
Some of your duties will include:

- Dealing with customer complaints for supplies products to resolution.
- After training, have a technical understanding of supplies products and manufacturing.
- After training, conduct print testing to verify supplies complaints.
- Effectively communicates the technicalities of supplies product complaints.
- Initiates progression of cases to satisfactory resolution in a timely manner.
- Communicates effectively with internal and external customers through multiple means.
- Identifies potential cases with a significant impact that require immediate corrective action.
- Responsible for supplies complaint analysis.
- Understanding of costs.
- Responsible for cost of poor quality (COPQ) analysis.
- Works collaboratively with multiple departments.
- After training, conducting internal audits.
- Participating in external audits.
- Conducting spot checks in manufacturing.
- Visit other Zebra sites.
- Regularly participates in training and self-development.

**Qualifications**:

- Prior experience of technical customer service is desirable.
- Able to effectively liaise with customers.
- Keen to self-learn and develop skills.
- Excellent written and verbal business communications skills.
- Very strong attention to detail, analytical and organisational skills essential.
- Highly organized, agile with excellent time management skills to thrive in a past faced environment.
- Must feel confident working in a dynamic environment where priorities continually change.
- Embraces and fully utilizes new tools and technology.
- Able to follow verbal and written instructions.
- Solid professional work behaviours such as attendance, time management, teamwork.
- Knowledge of MS Office products. Proficient in excel, outlook, word and internet research.
- Customer first orientated.
- Able to work using own initiative.
- Good decision-making skills.
- Able to problem solve.
- Good interpersonal skills to deal with our stakeholders from shop floor staff, managers, partners, etc.

**Why You Will Love Zebra Technologies**
- **
Career advancement**: The opportunity to create an IPD (Individual Development Plan) to help shape your future with Zebra.
- **Training**: Depending on the role and location, we will provide you with all the specific training required for your role, we are also partnered with Preston College to provide growth and development opportunities for all employees
- ** Development**: Being a Zebra Technologies frontline employee means a wealth of personal and professional opportunities for those who are keen on looking for “what’s next” and are not afraid to take initiative
- ** Zebra Values**:We have our 5 core values of** Integrity, Teamwork, Agility, Accountability **&** Innovation**

**What it's like at Zebra Technologies Preston**
- ** Safety**: Your safety is important to us, so we provide all the training and PPE (Personal Protective Equipment) specific to your role.
- **Su

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