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Customer Experience Coordinator

4 months ago

Preston, United Kingdom VolkerWessels Full time

As part of the customer experience team, you will have demonstrable experience in the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. You will be confident to lead public meetings and in dealing with challenging situations as they arise. You will support proactive communications work that influences policies, plans and decisions of key local stakeholders. You will support the project team and work closely with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.

**Key accountabilities**:

- Attend pre-start, project update meetings, business collaboration meetings providing input and support
- Establish through the client who are our key customers and stakeholders
- Contribute to the development and manage detailed communications plan; customer literature, on site set up, media
- Ensure site is set up in accordance with branding guidelines; improve perception of VolkerStevin/Client through on-site customer communications and branding
- Ongoing proactive customer communication; face to face, letter, postal surveys, media
- Conduct regular during construction feedback to identify and resolve current concerns/perception and drive future improvements
- Resolve & manage all unwanted contacts/complaints in a professional manner and to agreed SLA’s
- Celebrate Success - share good news stories within VolkerStevin and the Client
- Establish and develop effective stakeholder relationships both internally and externally
- Ensure the Project Team register with Considerate Constructor and coordinate evidence for audits

**Skills & experience**:

- Clear communication skills: able to produce high quality plain English letters, and engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
- Proven successes by building and coordinating relationships with internal and external customers and partners.
- Plan and execute successful events and manage our website
- Excellent organisational and time management skills
- Able to work effectively independently and as part of a team
- A positive, proactive, and hard-working attitude

**Other**:
**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Company Car or Cash Equivalent
- Birthday Leave

Schedule:

- 8-hour shift
- Monday to Friday
- No weekends

**Location**:
Preston