Customer Service Advisor
5 months ago
Do you want to kick start or grow your Customer Service career and would you like the flexibility to work both from home and a vibrant purpose-built office? You can enjoy the best of both worlds, with the flexibility to work remotely and collaborating in person with your team two days a week. We offer hybrid working once you have reached the required levels of competency - typically as soon as 7 weeks
Join us at our amazing office at Preston Brook with free parking, fantastic access to local transport links, on-site canteen, restaurants & shops, plus a whole host more. Don't drive? Don't worry We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station Which is FREE of charge to all Capita employees.
Sound like a bit of you? Read on
**Job title**:
Customer Service Advisor - Hybrid Working
**What will you be doing?**
- Supporting customers of a Leading UK retail bank, with their everyday banking needs, over the phone
- Taking ownership of customer enquiries, ensuring that every customer feels valued
- Providing a first-class service, positive experience for both customer and client.
- Ultimately making a real positive difference to real lives
**What’s in it for you?**
- Salary of £22,672
- Hybrid working in as little as 7 weeks
- You will work 40 hours per week - typically over 5 days - and the business operates 7 days between 8am and 8pm. This will include some weekend work
- Savings on travel costs with only 2 days in the office, free parking & free shuttle bus service from Runcorn and Warrington
**Capita ‘Perks at Work’**
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted Dining Cards offering up to 50% off
- Discounted at home fitness plans and gym memberships.
- A wide range of generous discounts on everything from retail to health & wellbeing, travel and technology.
There’s more
**Capita Benefits**:
- Matched pension scheme and life assurance
- Access to Private Medical Insurance & Health Assessment plans
- The opportunity to take one paid volunteering day off per year, either for our charity partners or a cause of your choice
- A cycle2work scheme
- 22 days’ holiday (rising to 27) with the opportunity to buy extra leave - any public holidays you occasionally may have to work, we will give you back a day in lieu
- 15 weeks’ fully paid maternity, adoption and shared parental leave & 2 weeks Paternity pay
and a whole lot more... and more... and more....
**How we support and develop our colleagues**:
- **Capita Academy **which includes a range of online learning and development opportunities to help build personal and professional skills
- **Capita’s Wellbeing Hub **encompasses all aspects of wellbeing, from managing mental health to financial wellbeing.
- **Access to our Employee Network Groups **which represent every strand of diversity and allow colleagues to connect and learn from each other in an open, inclusive platform
- **Employee Assistance Programme - **provides resources to help manage stress and anxiety, offers direct access to counselling and practical advice on personal or work matters.
**What will happen next**:
- You will be invited to attend a video interview with a member of the recruitment team
You’ll get the chance to follow your chosen career path anywhere in Capita.
**Location**:
Warrington
,
United Kingdom
**Time Type**:
Full time
**Contract Type**:
Permanent
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