Customer Service
6 months ago
**Customer Service & Administration Assistant - Part-time.**
**Responsibilities**
- Communicate with customers, answer queries, and resolve problems
- Build strong relationships with customers and promote our brand
- Handle and resolve customer complaints with understanding and diplomacy
- Provide product and service recommendations based on customer needs
- Understand and convey technical product information to customers
- Utilise the internal customer management software to track all order processes
- Preparing for and assisting with tradeshows as necessitated by the needs for the Company
- General office admin and data input
- Assist colleagues when necessary
**Skills and Qualifications**
Essential Skills
- High level communication and interpersonal skills.
- Excellent organisational skills with the ability to work on own initiative.
- Confident in answering and making phone calls.
- Computer literate with working knowledge of MS Office to include Word, Outlook, PowerPoint, Excel, and social media.
- Flexible and positive approach.
- Able to prioritise and complete tasks within tight deadline and ability to work under pressure.
Desirable Skills
- Have previous experience in a customer support role.
- _Salary Dependant on experience - £12.40-£13.20 gross per hour._
- _Permanent part-time position - 22.5-25 hours per week. _
- _Worktime: Monday to Friday 9am-2pm_
- _Option for a maximum of 2 days Hybrid on successful completion of probationary period as dictated by business requirements._
- _Ability to reliably commute: Milecross Road, Newtownards_
**Job Type**: Part-time
Pay: £12.40-£13.20 per hour
Expected hours: 22.5 - 25 per week
**Benefits**:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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