Customer Service Team Lead

1 week ago


Newtownards, United Kingdom Amazon Full time

Are you a passionate leader looking to drive customer satisfaction and team success? As a Team Manager at Amazon, you will be responsible for leading a team of approximately 20-25 associates in delivering exceptional customer experiences. Your primary goal will be to ensure that your team members are supported and empowered to excel in their roles.

About the Role

In this critical position, you will set the vision and culture of your team by creating individual and team performance expectations/goals, focusing on improving customer satisfaction, and identifying customer-impacting issues and implementing dynamic solutions. To achieve this, you must be open and approachable, engaging with your people individually to understand how to effectively coach and motivate them, and investing time in developing their skills to support them in becoming legends.

Key Responsibilities
  • Leadership: Develop a large team of customer service associates, engage team members in group discussions, and demonstrate effective coaching techniques.
  • Operational Delivery: Manage time efficiently, complete tasks on time to a high standard, take action on issues and opportunities raised in team discussions or continuous improvement initiatives, and develop and achieve performance goals and objectives in line with the network-wide vision and goals.

For this role, we are seeking candidates with a strong leadership background, preferably within a customer service environment, who can manage flexible working shifts, including weekends and holidays. A Bachelor's degree is required, and previous management experience is highly desirable. You should be comfortable working in a diverse group and contributing to an inclusive culture. Proficient process improvement skills and self-starting abilities are also essential.

We offer competitive salaries, which include $**$85,000/year** as a base salary, depending on qualifications and experience. Additionally, we provide benefits such as flexible working hours, comprehensive health insurance, and a generous retirement plan.



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