Customer Care Team Leader

6 months ago

Newtownards, United Kingdom Happy Jobs NI Full time

We're looking for a Customer Care Team Leader to work for our client.

Our client based in Newtownards is one of Northern Ireland's leading FMCG's. The group supply to a broad customer base including some of the world’s foremost ‘blue chip’ companies across the food ingredient, foodservice and consumer food channels in Ireland and the United Kingdom. Internationally their products are exported to over 80 countries worldwide. An exciting permanent position has become available for a Customer Care Team Leader, to join the team at a period of exciting growth and change across the business. Our client has an excellent reputation and ensure their people are at the core of everything that they do.

If you can demonstrate experience of successfully supervising or managing people and their performance within a customer care setting, then you could be perfect for our client and we'd love to see your CV.**Responsibilities**:
Managing the day-to-day interactions within an established and experienced Customer Care team across multiple foodservice sites, managing the UK and Irish customer base. This role will ensure all aspects of order management and customer complaint handling are dealt with in an accurate, efficient and professional manner, escalating to the Customer Care Manager as appropriate. The emphasis in this role will be placed on leading a team to maintain a high level of service, ensuring customer orders are processed and managed through the supply chain as efficiently as possible

The Customer Care Team Leader will work in conjunction with and deputise for other Customer Care supervisory/managerial roles where required. The role will also liaise with the Customer Supply Chain Manager and report to them in the absence of the Customer Care Manager.

Other responsibilities include but are not limited to:

- Leading and managing the performance of the Customer Care team, reviewing individual competencies, developing both individual and team skills and reporting as required to the Customer Care Manager
- Managing and coordinating the rotation of the weekly roles within the customer care department including planning rotas, annual leave, sickness absence, overtime and appointments for the team
- Preparing where necessary reports on sales orders, efficiencies and stock issues and attending weekly meetings with the customer supply team. Ensuring the Customer Care team are briefed on changes and expectations of the department/sites/business
- The Customer Care Team Leader will deputise for and work in conjunction with the Customer Care Manager. The role will also liaise with the customer Supply Chain Manager and report to them in the absence of the Customer Care Manager**Requirements**:

- Experience of successfully supervising or managing people and their performance
- Additional experience of order management and customer complaint handling ensuring customer queries are dealt with in an accurate, efficient and professional manner
- Further experience of working within an FMCG food manufacturing environment would be highly advantageous but is not essential
- Demonstrable leadership skills with the ability to support, motivate and lead a busy customer care team
- Outstanding verbal and written communication skills with the ability to communicate at all levels
- Excellent IT skills (previous experience using an ERP/sales order processing system would be highly advantageous, particularly experience working with an SAP system)
- Proficiency in Microsoft Office, particularly Excel
- The ability to multi-task, working well under pressure and meeting deadlines while maintaining accuracy and professionalism
- Able to demonstrate proven experience working in a similar role successfully supervising or managing people and their performance
- Customer-focused with the ability to support your team as and when required
- Qualified to GCSE level or equivalent**The Package**:
A market leading salary and bonus is on offer for the Customer Care Team Leader position, based on your previous experience.

You'll also get the following benefits with the role:

- Private healthcare
- Generous bonus scheme
- Good pension scheme
- Gym membership
- 25 days annual leave + 9 statutory daysThink that this Customer Care Team Leader role is the perfect job for you? Then we'd love to hear from you.You could be right for this Customer Care Team Leader position if you've previously worked as any of the following: Customer Services Team Leader, Account Management Team Leader, Supply Chain Support Manager, Customer Care Manager, Customer Success Team Leader, Customer Service Manager or as a Logistics Support Manager.

  • Team Leader

    6 months ago

    Newtownards, United Kingdom EG Group Full time

    **Role**: KFC Team Leader **Location**: Newtownards, BT23 4BJ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant! Our...

  • Team Leader

    6 months ago

    Newtownards, United Kingdom EG Group Full time

    **Role**: KFC Team Leader **Location**: Newtownards, BT23 4EU **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant! Our...

  • Team Leader

    6 months ago

    Newtownards, United Kingdom Healthcare Ireland Group Full time

    **_Are you compassionate, caring & warm? Do you enjoy helping others meet their full potential in life? Do you have leadership skills?_** **The Home** Blair House Care Home is a registered Nursing Home located on the outskirts of Newtownards, overlooked by Scrabo Tower. It is close to the town centre with different transport options available. Blair House...

  • Team Leader

    6 months ago

    Newtownards, United Kingdom Card Factory Full time

    Job Introduction **Location: Newtownads High Street** **Contracted Hours Available: 8 Hours, must be flexible to work days, nigts and weekends** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real...

  • Team Leader

    6 months ago

    Newtownards, United Kingdom Card Factory Full time

    Job Introduction **Location: Ards Shopping Centre** **Contracted Hours Available: 16hrs, must be flexible to work days, evenings & weekends** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus...

  • Team Leader

    6 months ago

    Newtownards, United Kingdom Card Factory Full time

    Job Introduction **Location: Newtownards shopping Centre** **Contracted Hours Available: 9 hours must be flexible and work evening, days and weekends** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a...

  • Team Leader

    3 weeks ago

    Newtownards, United Kingdom Healthcare Ireland Group Full time

    Job DescriptionWe do not offer sponsorship for this role - if you require sponsorship your application will be automatically declined - no exceptions.For this role you must be fully flexible Monday to Sunday. You will be allocated shifts on a rotational basis. You must be able to work a combination of 8am -8pm, 8am -2pm and 2pm -8pm. You will not be able...

  • Team Leader

    2 months ago

    Newtownards, United Kingdom Healthcare Ireland Group Full time

    Job DescriptionWe do not offer sponsorship for this role - if you require sponsorship your application will be automatically declined - no exceptions.For this role you must be fully flexible Monday to Sunday. You will be allocated shifts on a rotational basis. You must be able to work a combination of 8am -8pm, 8am -2pm and 2pm -8pm. You will not be able...

  • Care Leader in Residential Care Home

    2 days ago

    Newtownards, United Kingdom Black Fox Solutions Full time

    Job OverviewWe are seeking a skilled and compassionate Nurse Manager to lead our team in Newtownards. As a Care Leader, you will be responsible for ensuring the highest standards of care and nursing practice in our residential care home.

  • Care Team Supervisor

    3 weeks ago

    Newtownards, United Kingdom Healthcare Ireland Group Full time

    About the RoleAs a Team Leader at Healthcare Ireland Group, you will be responsible for guiding a compassionate and dedicated care team to provide the highest level of care and support to our residents with a positive behaviour, person-centred approach.This is a challenging yet rewarding role that requires a leader who is able to promote a culture of respect...

  • Team Leader

    7 months ago

    Newtownards, United Kingdom TK Maxx Full time

    This is a retail opportunity with a difference - it's a chance to have a real impact. You'll be supporting our managers by helping to lead a team of associates in a constantly changing store. Our business model is unlike any other - our teams never know what will be delivered next. It means plenty of variety for you, and plenty of unique finds for your...

  • Kfc Team Leader

    6 months ago

    Newtownards, United Kingdom EG Group Full time

    **Role**: KFC Team Leader **Location**: Newtownards, BT23 4BJ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group EG Group recruiting on behalf of YUM! Brands. At KFC, everyone gets a seat at our table. We feed our people’s potential - to be their...

  • Hygiene Team Leader

    6 months ago

    Newtownards, United Kingdom Mash Direct Limited Full time

    **Job Title: Hygiene Team Leader** **Team: Operations** **Line Manager: Operations Manager** **What your job is all about**: At Mash Direct we pride ourselves on bringing customers healthy and high-quality products that fresh from our family farm. We are now seeking a Hygiene Team Leader to join our growing team at our site in the countryside just outside...

  • Farm Attraction Team Leader

    6 months ago

    Newtownards, United Kingdom Willerby Hill Ltd Full time

    We opened the Ark Open Farm in 1990 and since then it has grown in size and popularity to become one of County Down’s favourite family attractions. Set in forty acres of unspoiled countryside the Farm is home to approximately two hundred animals of all kinds. With a wide variety of family-friendly activities on site including tractor-trailer rides, quad...

  • Care Leader

    1 week ago

    Newtownards, United Kingdom Black Fox Solutions Full time

    The Nurse Manager position at Black Fox Solutions is a dynamic role that requires a compassionate and experienced leader to manage the day-to-day operations of a nursing home. This is a fantastic opportunity to join a reputable company and make a real impact on people's lives.

  • Team Leader

    6 months ago

    Newtownards, United Kingdom Mash Direct Limited Full time

    **Hourly Rate TO BE DISCUSSED AT INTERVIEW** **What your job is all about**: As a team leader you will ensure production plans are completed on time and in full through effective team management and communications. **What you will be doing**: - Setting team rotas - Starting lines - Reporting downtime - Delivering the production plan - Implementing...

  • Nurse Team Leader

    1 week ago

    Newtownards, United Kingdom Black Fox Solutions Full time

    Are you an experienced nursing professional looking for a new challenge? Black Fox Solutions is recruiting for a Deputy Nurse Manager position in our newly built private care home in Newtownards, Northern Ireland.About the RoleWe are seeking a highly skilled and motivated individual to lead our nursing team and oversee patient care plans. As Deputy Nurse...

  • Senior Care Attendant

    6 months ago

    Newtownards, United Kingdom Crossroads Care NI Full time

    Crossroads Care NI is a voluntary organisation whose sole purpose is to provide as much respite care as possible to carers of whatever age and disability. Crossroads have been providing a service to Carers in Northern Ireland since 1979. We provide services through our domiciliary, Young Carers and In Your Prime projects. Our mission is to provide quality,...

  • Accounts Team Leader

    6 months ago

    Newtownards, United Kingdom Rich Sauces Full time

    Established over 30 years, Rich Sauces are a leading, award winning manufacturer of outstanding mayonnaise, sauces, bouillons and dressings. We have an exciting opportunity for a committed Accounts Team Leader who will report to the Management Accountant and be responsible for ensuring the accounts team produce accurate and timely company accounts and meet...

  • Team Leader

    6 months ago

    Newtownards, United Kingdom Mash Direct Limited Full time

    **Hourly Rate: £11.11 - £12.03 p/hour** **What your job is all about**: As a team leader you will ensure production plans are completed on time and in full through effective team management and communications. **What you will be doing**: - Setting team rotas - Starting lines - Reporting downtime - Delivering the production plan - Implementing continuous...