Helpdesk Coordinator

3 months ago

Birmingham, United Kingdom Ellen Group Facilities Limited Full time

Job description

With over twenty years’ experience working in live environments and a proud history of success in fit-out and refurbishment works, our clients trust us because of reputation and results. We complete construction projects and facilities management contracts in a range of sectors including retail, industrial, commercial, office, education and healthcare.

With a focus on compliance, the Ellen Group service is collaborative and delivered with a sense of urgency. We are a team of construction professional’s intent on providing high quality, all-inclusive construction related services to clients, large or SME.

**Job Introduction**

We currently have an exciting opportunity for a Helpdesk Administrator to join our rapidly growing team within our Birmingham Office. This is a great opportunity for a customer focused individual to join a leading national facilities management company, which can offer unrivalled opportunities for career progression.

**Role Responsibility**

As a Helpdesk Administrator you will be responsible for
- Co-ordination of engineer’s workload
- Raising Purchase Orders, Raising Invoices.
- Spreadsheet Co-ordination and Management
- Assisting the Helpdesk manager in general office administration duties
- Quote Submissions
- Contractor Liaising
- Quote Chasing
- Daily, Weekly and Monthly Reporting
- Provide minutes of meetings
- PM administration
- Adhering to KPI's and SLA's
- Excellent communication skills, as job will include written and phone contact with suppliers, customers, and colleagues. you must be an excellent problem solver - work well with others and enjoy multitasking and working in a dynamic environment.
- Team player, willing to work with colleagues for the benefit of the department and the contract.
- Previous office / admin experience essential, Excel and other MS Office (or similar) skills required.
- Smart Casual

**Job Types**: Full-time, Permanent

COVID-19 considerations:
Social Distancing

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- Flexitime
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (preferred)
- Help desk: 1 year (preferred)

Work Location: In person

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