![Word360](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Coordinator
1 week ago
Word360 is a multi-award-winning language company based in Edgbaston, Birmingham. We deliver leading interpreting and translation services in all global languages to our clients.
As we step into a new phase of growth we are searching for a driven and passionate Helpdesk Coordinator to join our expanding team. Delivering a polished and captivating Word360 experience, the operations team is primarily responsible for being brand ambassadors. Since you will represent the company, it is imperative that you deliver an outstanding client experience that reflects your personality, professionalism and engaging style.
**Your key responsibilities will include**:
- Deliver **outstanding customer service** at every opportunity to our clients and sub-contractors.
- Fulfil new client requirements and manage general queries.
- Taking care of client and linguist **enquiries** from the beginning to the end
- **Solve problems** and swiftly recognise and address client concerns.
- Maintain **accurate** records of all **communications** within our database.
- Update job knowledge by participating in **training**, where required.
- Proactive and ability to work effectively within a team but also independently.
- Understand and deliver the service objectives in line with KPIs.
- Be able to work in a **fast-paced**, customer service environment.
- Have **outstanding customer service experience** (minimum 2 years)
- Have an **excellent phone manner** and command of English.
- **Pay attention to detail **be extremely efficient and organised.
- The ability to remain **positive** and **upbeat** even during difficult customer interactions.
- Strong **communication** abilities, including the capacity to interact with clients both orally and in writing in a clear and effective manner.
- **Possess strong problem solving** and negotiation skills with the ability to persuade others.
- **Be a finisher **and do whatever it takes to complete a task.
- Display a **willingness to learn.**:
- Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook
- Willingness to work from Office location. (this is not a hybrid role)
**Salary**
- £24000.00 per annum
- Quarterly bonus
**Benefits**
- Private Healthcare after 1 years’ service.
- Cycle to work scheme.
- Gym membership
- Store discount.
- Company Pension
- 21 days holiday plus Bank Holidays and an extra day off for your birthday
- Great central Birmingham location & transport links
- Referral programme
**Job Types**: Full-time, Permanent
Pay: £24,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Quarterly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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