Helpdesk Co-ordinator

2 weeks ago

Birmingham, United Kingdom Executive Network Group Full time

The Executive Network Group are currently recruiting a Helpdesk Coordinator (Facilities Management) based in Birmingham. This is an office-based role which is an initial 3-month contract with an opportunity to go permanent. The business you will be workingfor are a nationwide specialist facilities management company who primarily provide solutions in both hard and soft services. You will be responsible for overall end to end management of all reactive and planned maintenance across the UK.
Responsibilities for the Helpdesk Coordinator
- Management of client relationships and ensuring that excellent service is provided in all facets.
- Overseeing subcontractor performance and delivery in line with expectations and KPI’s
- Monitor incoming procurement requests and source efficiently
- Effectively line manage hard services helpdesk co-ordinator
- Ensure engineers complete time sheets and job cost responses to re-charge internal works.
- Partnering with fellow colleagues - contract managers, department managers, with open communications, to become a high performing team, providing the ultimate customer experience.
- Develop positive working rapport with internal and external labour
- Collaborating with clients, procurement and engineers and subcontractors to plan jobs.
- Interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policy.
- Produce reports from our internal CAFM system and client portals.
- Monitor client portals and ensure High KPI performance.
- Frequent reporting to Senior Management
- Effectively manage out of hours service ensuring correct processes are followed

If you’re an experienced Helpdesk Coordinator based in Birmingham, interested in the above contract role, please get in touch with Ryan Evans

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