Bank Outpatients Administrator

3 weeks ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

The Outpatient Services Administrator supports the Outpatient Service in delivering the highest standard in patient administration.
The post holder will be responsible for demonstrating the Trusts core values whether providing an outpatient reception service, appointment telephone service or liaising with colleagues across departments to ease patient pathways in outpatient clinic sessions. The post holder will be responsible for ensuring that all new appointments are booked within internal milestones with tests coordinated (imaging etc) and pre-booked to achieve 2 Week Wait (2WW) Cancer and 18-Week Referral to Treatment (RTT) targets.

Communication
- Ensure that the telephone line to the Appointments Contact Centre is responded to meeting

all contact centre SLA’s ensuring that calls are dealt with efficiently and to high
communication standards.

organisation’s patient experience objectives and as an extension of our core behaviours and
values.
- Support the registration, referral approval and booking processes in accordance with SLA’s,

Trust Patient Access policy and national targets.
2
- Ensure all new bookings have had tests coordinated to support a rapid clinical outcome to

support delivery of national targets.
- Adherence to the Trusts Data Quality (DQ) standards, NHS number compliance and ensuring

accurate patient and GP demographic data is recorded in Trust systems accurately to support
income generation.
- Support centralised referral management and ensure all referrals are registered and sent for

approval within SLA’s.
- Report to senior staff any complaints arising within the department and ensure that this is

recorded in DATIX.
- Provide a welcoming service to all patients and initiating a DQ check for patient and GP

demographic data to ensure that it remains up to date ahead of any consultation
- Ensuring that the service robustly informs patients if there is a known delay to the clinic and

the reason for it at the point of the patient arriving in clinic

Outpatient Services at the Brompton Hospital welcomes approximately 90,000 patients each year. We are a specialist Heart and Lung Trust offering services across a number of sites at the Brompton Hospital campus.

Patients experience a high standard in clinical care and the Outpatient Service aims to match that same sustained excellence administratively. We have a number of areas within the Brompton campus where outpatient services are delivered.

Ambulatory care is an area of growth and there are exciting developments in this area. Outpatient Services has also recently begun communicating patient appointments via digital messaging which has enabled the service to win a sustainability award as well achieve our aim to be lean. We are currently focused on innovating, driving solutions that enable the Trust to continue to deliver a high standard clinical and administrative care.

There are also other various bank administrative roles ongoing, should you wish to be registered on the Trust's Bank staff.

Resource Management

Production of electronic patient records in advance of every outpatient episode in accordance with SLA’s complete with information/assessment, patient and GP demographic sheets included.
Prepare new patient information packs.
Assist in the control and maintenance of stationery supplies advising senior staff of any potential shortages.

Information Management

Cross reference and maintain up to date patient and GP demographic details ahead of every outpatient in accordance with SLA’s and DQ standards in Trusts systems.
Production of the most up to date outpatient clinic sessions lists and ensuring these are distributed across the team in the designated outpatient area.
Ensuring that all outpatient and RTT outcomes are recording in Trust systems in accordance with DQ standards.
Ensure that patients arrived, seen and left times including outcome are recorded in Trust Systems.
Input registration forms and consent data before the commencement of the outpatient consultation.
Maintenance of data input procedures and local archiving processes in accordance with DQ standards.
Ensure DNA’S are reviewed as they occur to ensure that the clinical teams provide a discharge or re-appoint instruction in accordance with the Trust Patient Access policy.

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