Outpatient Centre Coordinator

6 months ago

London, United Kingdom Bupa Global Full time

Outpatient Centre Coordinator - Bank

**Job Description**:
**Outpatient Centre Coordinator**

**Cromwell Hospital, London SW5 0TU**

**Bank**

**£14 per hour** **+ Excellent benefits**

**Full time hours - 37. 5 hours a week (Shifts are Monday to Friday between the hours of 8am and 8pm. Saturday shifts are 9am to 2pm)**

**We make health happen.**

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

**Role Overview**

To facilitate the delivery of high-quality clinical services through the efficient coordination of the activities within the outpatient and urgent care services at the Cromwell Hospital.

**Y**ou'll help us make health happen by**:

- To welcome all patients, visitors, and consultants to the department in a professional, friendly, courteous and helpful manner, to assist in their patient care and provide the highest standard of customer care.
- To have an efficient telephone manner in order to take and give accurate information.
- To liaise regularly with hospital departments to ensure a smooth patient pathway and experience.
- Co-ordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services and ensure patient payments are in order prior to completion of the episode of care - managing letters of guarantee, liaising with insurance companies and embassies as required.
- Where required, book follow up appointments, diagnostic tests and support the patients onward journey through effective collaboration with hospital teams.
- To ensure costs are entered correctly and patients charged accordingly using the relevant hospital systems.
- To co-ordinate department activities, including patient and referrer liaison tasks.
- To actively encourage new business into the department.
- To review and revise where necessary all administrative protocols.

**Key Skills / Qualifications needed for this role**:

- Experience within a private hospital or clinic
- Administration or front of house reception experience
- Performance management and Human resource practices
- IT literate
- Good communication and strong interpersonal skills
- Excellent organisational skills
- Able to work on own initiative, prioritise work and meet deadlines

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- Annual leave accrual paid every time you work
- Subsidised staff canteen and coffee shop led by expert caterers.
- Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
- Inclusion in the NEST government pension scheme

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Locations:
Cromwell Hospital London

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