Head of Customer Services

6 months ago

Warrington, United Kingdom TiliaHomes Full time

**About Us**:
There has never been a better time to join Tilia Homes in an industry that is fast paced, exciting and rewarding.

Our vision for Tilia Homes is clear; to become a top five housebuilder within five years and we are already laying strong foundations for growth with the acquisition of new land and investment.

We realise at the centre of our plans are our people and as such are looking to invest heavily in them through development, support, and of course remuneration.

Join us and be part of a business that prides itself on creating desirable, stylish homes for families to live in and enjoy for many years to come.

**What Tilia Homes can offer you;**
- 26 days holiday with additional bank holidays;
- Bonus Scheme;
- Holiday Buy Scheme;
- Company Pension Scheme;
- Car allowance;
- Private Medical Insurance;
- Life Assurance;
- Employee discount on a new Tilia home;
- Retail discount portal;
- Employee Assistance Programme;
- 24/7 GP.

**About The Role**:
We have an exciting opportunity for a Head of Customer Service to join a friendly team on a fixed term basis within our Northern Region based at our office in Warrington to lead the Department in the delivery of excellent customer service across our developments.

In return we are offering a competitive salary and package as well as the support and scope to build a long and fruitful partnership with Tilia Homes.

**Responsibilities and Duties**
- Ensure compliance with company Health and Safety procedures;
- Work with construction delivery teams prior to handover to become familiar with the project leading up to Practical Completion;
- Agree strategy with the customer concerning defects, procedures, priorities and timescales, and meet contractual obligations;
- Following notification from customer, assess defects raised and manage the process with sub-contractors and suppliers within contracted timescales;
- Manage customer expectation with non-defect related issues;
- Monitor, track and report upon progress of outstanding defects;
- Ensure all rectification works are undertaken to the correct quality of workmanship and agree completion with customer;
- Maintain regular communication with the customer and ensure they are fully updated with the works being undertaken;
- Prepare and issue formal notification letters to sub-contractors, recording any failure to carry out and complete contractual obligations;
- Identify improvements and efficiencies to minimise repetitive defective work issues;
- Ensure contractual obligations are achieved by managing programmes to achieve the timely issue of maintenance certificates;
- Provide monthly progress reports to the Senior Contracts Manager;
- Ensure full retention recovery is received, and any costs during the period are allocated to the Supply Chain or Partner responsible for the defect;
- Track costs incurred vs monies recovered;
- Manage, record and allocate any latent defects for the full contractual period (6 or 12 years);
- Provide feedback reports to D&B, Commercial and Operational teams on common defects, poor performance detail and poor supply chain performance;
- Contribute to the Business Unit’s targets and objectives as defined and agreed.

**About You**:

- Technical knowledge of the Construction build processes and defects
- Ability to plan and manage multiple projects
- Good current level of Healthy and Safety practices and legislation
- Knowledge of contracts and obligations therein
- Customer service skills
- Ideally have a trade/ degree qualification and have held similar roles in the industry

  • Head of Customer Services

    6 months ago

    Warrington, United Kingdom Page Personnel Full time

    Varied position with a large NFP client in Warrington - Leadership role **About Our Client**: Our client is a well-respected charity in the not-for-profit sector, with a significant presence in Warrington. Boasting a workforce of over 200 employees, it is committed to providing high-quality services to those in need, and has a well-earned reputation for its...

  • Customer Service Administrator

    6 months ago

    Warrington, United Kingdom Bridge of Hope Full time

    ** Job Title: Temp Customer Service/Admin** **Pay Rate: £10.94p/h weekly paid** **Hours: 40 hours per week Monday to Friday - The working hours are on a shift rotational basis.** **7.30am-4pm** **8.30am-5pm** **9.30am-6pm** **Location: Based in** **Warrington** **Site based/office based work** **Duties**: - Providing a professional and timely response to...

  • Head of Maintenance Services

    3 weeks ago

    Warrington, United Kingdom hireful Full time

    About the Role">We are seeking an experienced professional to lead our Asset Maintenance Team as Group Head of Asset Maintenance. This pivotal role is responsible for ensuring the efficient and customer-focused delivery of R&M services across Liverpool, St Helens, and Warrington.

  • Head of Service Delivery and Efficiency

    3 weeks ago

    Warrington, Warrington, United Kingdom Clearautomotive Full time

    CLEAR AUTOMOTIVE IS SEEKING A HIGH-ACHIEVING HEAD OF SERVICE DELIVERY AND EFFICIENCY TO LEAD ITS SERVICE DIVISION.This is an exceptional opportunity to join a growing company that turns over £50 million in sales annually and offers a competitive salary of £70,000 - £90,000, plus benefits including a car, fuel, phone, laptop, and 30 days annual leave.As...

  • Head of Customer Service Operations

    6 months ago

    Warrington, United Kingdom RJA Consulting Full time

    **Are you a seasoned professional with a passion for delivering great customer service?** **Do you thrive in a dynamic environment where customer journeys require a strategic and multifaceted approach?** Our client is a customer-centric company that specialises in providing exceptional financial services. They are now seeking an experienced individual to...

  • Inbound Customer Service Advisor

    6 months ago

    Warrington, United Kingdom Tata Consultancy Services Full time

    '**Job description** Job Details**:Customer Service Advisor** **Start date: 2nd April** **Yearly Salary: £25,000 (plus commission) FULL TIME - PERMANENT** **Inbound customer service advisor working within one of the UK’s largest utilities providers, in Warrington, Cheshire.** - **Duration**:Full-time, permanent position - **Location**:Office-based, in...

  • Customer Services Advisor

    6 months ago

    Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office.** Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. **Were looking for**: - Customer Service Experience in similar...

  • Customer Service Advisor

    6 months ago

    Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office.** Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. **We’re looking for**: - Customer Service Experience in...

  • Inbound Customer Service Advisor

    6 months ago

    Warrington, United Kingdom Tata Consultancy Services Full time

    **Role Highlights**: - Location: Office-based, in the heart of Warrington - Contract Type: Full-time and Permanent - Working Hours: Monday - Friday, 40 hours Between 08:30 - 17:30 - Salary: £25,000 per year - Inbound customer service advisor working within one of the UK’s largest utilities providers. **Your Role**: As a Good Listener, Problem Solver,...

  • Inbound Customer Service Advisor

    6 months ago

    Warrington, United Kingdom Tata Consultancy Services Full time

    **Role Highlights**: - Location: Office-based, in the heart of Warrington - Contract Type: Full-time and Permanent - Working Hours: Monday - Friday, 40 hours Between 08:30 - 17:30 - Salary: £25,000 per year - Inbound customer service advisor working within one of the UK’s largest utilities providers. **Your Role**: As a Good Listener, Problem Solver,...

  • Inbound Customer Service Advisor

    6 months ago

    Warrington, United Kingdom Tata Consultancy Services Full time

    **Role Highlights**: - Location: Office-based, in the heart of Warrington - Contract Type: Full-time and Permanent - Working Hours: Monday - Friday, 40 hours Between 08:30 - 17:30 - Salary: £25,000 per year - Inbound customer service advisor working within one of the UK’s largest utilities providers. **Your Role**: As a Good Listener, Problem Solver,...

  • Head of Benefits

    6 months ago

    Warrington, United Kingdom Warrington Borough Council Full time

    **The role**: Warrington Borough Council is seeking to recruit to the role Head of Benefits and Exchequer Services. This is an exciting role for an experienced professional looking to lead a strategic service within the Council. The role will lead and manage the service areas responsible to the post ensuring the service areas are high performing, quality...

  • Head Driver

    6 months ago

    Warrington, United Kingdom Direct Online Services Full time

    Reporting to the Transport Management Team you will have strong people management skills and be responsible for ensuring we continue to offer a market-leading next-day delivery service using our in-house fleet. Each Depot has its own fleet of 2 man delivery vans, offering a delivery service that we are extremely proud of, whilst ensuring the highest levels...

  • Customer Service and Sales Advisor

    8 months ago

    Warrington, United Kingdom TeamSport Full time

    **Customer Care and Sales Advisor** TeamSport Indoor Karting creates a safe, unique and exciting experience for everyone! Our busy Head Office sales team in Warrington, is looking for more talented individuals to join our Customer Service and Sales Advisor! **About the Opportunity** This role is one of the key roles of our organisation; you will form part...

  • Customer Service Advisor

    6 months ago

    Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are currently looking for a Customer Service Advisor to join the team at Certas Energy based at our Warrington Head Office, on a Part Time Basis** **We’re looking for**: - Contact Centre experience is desirable - A proven track record in telephone selling and up / cross selling - Self-confidence and good interpersonal skills - High degree of...

  • Delivery Station Customer Service Associate

    6 months ago

    Warrington, United Kingdom Amazon UK Services Ltd. Full time

    **What are your hours?** This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00am to 20:45pm. **What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards...

  • Customer Service Representative

    2 weeks ago

    Warrington, United Kingdom Reed Talent Solutions Full time

    Reed Talent Solutions are working with United Utilities on the search for 30 Customer Service Advisor's to join a growing Billing team at their Lingley Mere Business Park.Why work at United Utilities in Warrington?Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic...

  • Customer Service Representative

    4 weeks ago

    Warrington, United Kingdom Reed Talent Solutions Full time

    Reed Talent Solutions are working with United Utilities on the search for 30 Customer Service Advisor's to join a growing Billing team at their Lingley Mere Business Park.Why work at United Utilities in Warrington?Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic...

  • Customer Service Representative

    4 weeks ago

    Warrington, United Kingdom Reed Talent Solutions Full time

    Job Description Reed Talent Solutions are working with United Utilities on the search for 30 Customer Service Advisor's to join a growing Billing team at their Lingley Mere Business Park. Why work at United Utilities in Warrington? Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have...

  • Customer Service Representative

    4 weeks ago

    Warrington, United Kingdom Reed Talent Solutions Full time

    Reed Talent Solutions are working with United Utilities on the search for 30 Customer Service Advisor's to join a growing Billing team at their Lingley Mere Business Park.Why work at United Utilities in Warrington?Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of...