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Customer Service Administrator

8 months ago

Warrington, United Kingdom Bridge of Hope Full time

** Job Title: Temp Customer Service/Admin**
**Pay Rate: £10.94p/h weekly paid**

**Hours: 40 hours per week Monday to Friday - The working hours are on a shift rotational basis.**
**7.30am-4pm**
**8.30am-5pm**
**9.30am-6pm**
**Location: Based in** **Warrington**
**Site based/office based work**

**Duties**:

- Providing a professional and timely response to customer enquiries e.g lift enquiries, ensuring service failures are minimized where possible
- Gathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions.
- Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queries
- Conducting customer reviews for feedback to ensure satisfaction with service
- Director complaints, referrals from Service Centres, calls, website, chat, twitter, facebook are all handled in a professional and effective manner to increase customer satisfaction and improve customer loyalty
- Build strong relationships with internal and external customers
- Administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties
- Sales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre qualification questionnaires.

CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.