Customer Service Executive

3 weeks ago


Glasgow, United Kingdom HRC Recruitment Full time

_**Customer Service Executive **_
- **Salary: £26000 - £31,000 per annum DOE**_
- **Glasgow - **_**This is full-time and permanent working 37.5 hours per week - shifts between 8 am and 6 pm no weekends**

**Hybrid Working - 2 days in the office and 3 from home**

Our client is a global brand and market leader that is currently searching for customer executives to join their telephony team. You’ll be the first point of contact for customers once their complaint is logged and investigate complex and emotive customer queries, concerns and complaints. You’ll create an exceptional customer experience through a wide variety of contact methods with the customer.

Here’s what you’ll be doing
- Recording customer contact accurately on all applicable systems, and responding to customer requests in a timely and professional manner
- Investigating complex customer queries, concerns and complaints
- Balancing different viewpoints and customer insight with policies, exercising judgement and initiative to reach the right customer outcome that’s within the Bank’s best interest
- Owning customer complaints and queries from external stakeholders (including the Financial Ombudsman Service and Claims Management Companies)
- Liaising with third-party providers to ensure the timely return of relevant documents relating to a complaint

There are a few essentials you need to bring
- Previous experience in a Financial Services telephony environment
- Experience in Customer Service, with confidence and ability to bring complaints to resolution while providing exceptional customer service
- Excellent relationship skills and communication skills - both written and verbal, with good attention to detail
- Ability to work under pressure and prioritise workload
- Previous experience of resolving complaints through a final response letter
- Experience of Financial Ombudsman Service complaints
- Solid planning and organisational skills
- Knowledge of Microsoft packages, including Word, Outlook, Excel and PowerPoint

HRC Recruitment acts as both an employment business and an employment agency

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£31,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- 8 hour shift
- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: One location



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