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Technical Customer Service Advisor
4 weeks ago
Technical Customer Service
**Salary**: £22K to £25K
Hours of Work:
8:00am - 4.30pm Monday to Thursday.
8:00am - 3.30 pm on Fridays.
Main Tasks & Responsibilities
- Liaising directly with customers either by telephone, electronically or face to face.
- Responding promptly to customer enquiries, queries,
- Providing help and advice on the company’s product ranges. pricing and delivery times.
- Sending quotations to customers electronically.
- Follow up after quotations.
- Processing orders from customers and Sending order confirmations.
- Maintaining records on the CRM.
Knowledge and Experiences required
- Minimum 3 years’ experience in a customer service role.
- Good communication skills, spoken & written.
- Minimum basic knowledge in using Microsoft Office package (Outlook, Word), Good Excel skills (pivot tables, v-look ups)
- Knowledge of MS Dynamics Nav desirable but not essential.
Please call LAURA MCCREADIE at Reed Wolverhampton
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