Visit Coordinator

7 months ago

London, United Kingdom Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:

- Work closely with the Group Executive, Executive Assistants (EAs) and other stakeholders to assist with logístical and administrative planning for US Executives and VIP client visits to UK and EMEA.
- Work closely with Corporate Security Manager (CSM) to ensure an aligned approach, ensuring visit itineraries and activities are coordinated
- In conjunction with Concierge Manager ensure meeting room suites are arranged and set-up to the highest standards and any necessary catering arrangement are made.
- In conjunction with Concierge Manager organise hospitality services for VIP and Executive visits, as directed.
- Manage and promote in-house chauffeur service.

**Responsibilities**:

- In conjunction with EAs, plan visit itinerary and resource accordingly.
- Support the CSM in visit planning ensuring that any changes or additions to visit schedules are communicated to stakeholders.
- Manage the in-house chauffeur and liaise with EAs and third parties for transport requests to support executive activities.
- Manage on-site hospitality events and assist with off-site events as required, for executive and client visits.
- Provide support to US executive requests for ad hoc services, including accommodation.

Qualifications:
**Qualifications**
- Must be qualified to GCSE level as a minimum - to include English and Maths. It would be an advantage to hold a recognised hospitality or customer service industry qualification.

**Technical Knowledge**
- Exceptional knowledge of customer/hospitality services with demonstrable experience of working with multi-functional teams in a service led background, or equivalent.
- Exceptional cross-functional collaboration and coordination skills.

**Experience**
- A proven track record of working within the hospitality or other customer service focused industry.
- Significant experience in providing exemplary levels of customer services.
- Experience of managing service delivery contracts and holding providers to account, ensuring KPI’s are achieved.
- Experience of handling confidential and sensitive information with discretion and professionalism.
- Previous experience of working within a high performing team.

**Skills/other**
- Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively at all levels.
- Excellent social skills, able to operate with diplomacy, tact and empathy.
- Ability to build effective working relationships.
- Ability to manage confidential information.
- Comfortable working autonomously and across multiple tasks and reporting into different project working teams and staff members.
- Numerate with the ability to present and analyse data.
- Due diligence approach.
- Proactive self-starter and problem-solver.
- Applies close attention to detail & an eye for accuracy.
- Very strong organisational skills.
- Strong client service focus.
- Microsoft Word, Excel and PowerPoint proficiency.

**Eligibility Requirements**
- Eligibility to work in the UK
- Clean UK driving licence

**About rewards and compensation**

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the
**minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- ** Minimum of 25 days holiday,** plus bank holidays, and the option to ‘buy’ 5 more days
- ** Defined **contribution pension scheme, **which Gallagher will also contribute to
- ** Life **insurance,** which will pay 4x your basic annual salary, which you can top-up to 10x
- ** Income **protection**, we’ll cover up to 50% of your annual income, with options to top up
- ** Health **cash plan or Private medical insurance**

Other benefits include:

- Three fully paid volunteering days per year
- ** Employee **Stock Purchase plan**, offering company shares at a discount
- ** Share **incentive plan**, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do,

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