Onboarding Support Advisor

2 months ago

Bolton, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary: Starting from £23,728.02** **per annum**
**Grade: PO**
**Contract Type: Permanent**
**Location: Bolton**
**Reporting to: Onboarding Team Manager**
**Division: Network & Postmaster**

**The Purpose of the Role**:
A key part of the role will be to work closely with potential new postmasters providing optimum support in a timely manner throughout the onboarding journey constantly looking for improvements in the postmaster centric team. Please complete this section.

**Principal Accountabilities**:

- Acting as first point of contact for all correspondence, queries and phone calls from internal and external stakeholders
- Working in a multi-skilled team, centralising all the applicants and administrative support in one area
- Support the end-to-end financial assessment process and ensuing full support is given to potential new postmasters when progressing at this stage
- Liaising with internal stakeholders, specifically finance, to gain an insight on financial assessment
- Organising the suitability assessment and relevant documentation that is required
- Agreement preparation for all successful applicants - Ensuring the agreement is completed and returned to meet all necessary requirements
- Ensure that key service measures are captured and service failures, non-compliance or incidents are logged as per business requirements
- Establish and maintain excellent working relationships with all colleagues in Post Office
- Ensure that all control checks are delivered timely and accurately and maintaining an audit trail
- Engaging in service and process improvement and being pro-active in contributing to the development of yourself and the team
- Flexibly in approach to meet customer requirements often to demanding timescales
- Demonstrate behaviour that exceeds business standards and helps to enhance the customer experience
- Contribute effectively at team meetings, discussions, 121’s
- Understand and comply with all Legal Requirement and business policy for your designated area
- Take ownership of all personal development, deliver agreed personal objectives and record on the performance management system
- Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements

**Qualifications, Experience & Skills**:
**Technical Skills/Expertise**
- Excellent knowledge of the post office current onboarding steps and processes
- Good all-round knowledge of the POL branch subset
- Excellent organisational skills Inc. the ability to plan and prioritise workloads
- Excellent communications skills - being able to communicate effectively with Postmasters and POL teams
- Experience in using Microsoft Office packages e.g. Word, Excel, outlook, dynamics
- Experience of delivering to demanding deadlines
- Experience of managing customer relationships

**Personal Skills**
- Excellent interpersonal, telephone and written skills
- Trustworthy and professional
- Demonstrate and role model Post Office Behaviours
- Flexible and adaptable with a ‘can do’ approach
- Strong team player, highly motivated and demonstrates a positive mindset
- Focused with a strong desire to learn and grow

**About Post Office**:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

**Our Ways of Working** underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short**:Working in partnership**, as **one team**, we **deliver **amazing results

**The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.

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