Contact Centre

19 hours ago


Redhill, United Kingdom Tate Full time

**Contact Centre - REDHILL**

**Pay**:£12.50 Per hour

£19,000 per anum once PERM.

**Hours**: Monday to Friday 40 hour week (including breaks)

**Location**: 120-130 Station Road
Redhill, RH1 1WS

**Contract**: T2P

**The Role**

**Performance Objectives**:

- Forward on escalated calls in the correct manner.
- Maintain and develop knowledge of pension schemes.
- Provide support to the administration team.
- Support team members during busy periods.
- Work as part of an effective team Clients.
- Answer the phones and respond to members queries to set service standards.
- Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
- Make outbound calls when required

**Financial**
- Work productively to support the workload demands.
- Ensure timely completion of timesheets.

**Minimum Criteria & Skills (including education & licenses)**
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Computer literate.
- Excellent customer service skills and a positive, customer focused attitude.
- Experience working within a contact centre would be an advantage.

**_If this sounds like something you would be interested in and have the skill set for then APPLY NOW_**

Tate is acting as an Employment Business in relation to this vacancy.



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