Apprentice Outpatient Clinic Clerk

3 months ago

Birkenhead, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

We are looking for a self motivated, enthusiastic applicant with a professional approach to join our small & friendly team.

You will work as part of a team under the supervision of the Team Leader/Senior Clinic Clerk providing clerical and reception support in the out-patient department at Arrowe Park Hospital and St Catherines Health Centre, sending out appointments to patients and maintaining appropriate records.

Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship and need to be in place by the end of the apprenticeship. If you do not hold or cannot evidence English and Maths at level 2 then support will be provided for the successful applicant(s) as part of the Trust’s apprenticeship offer.

Whilst this role is being advertised as a permanent position, there is an expectation that the successful applicant must complete all elements of the apprenticeship. Initially, the successful applicant will be placed on a fixed term apprenticeship contract for the duration of the programme. Upon completion of the apprenticeship and providing all additional milestones are met, the successful applicant will be issued a permanent contract.

Please see Job overview & attached Job description for further information about the Outpatient Clinic Clerk position available with WUTH.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

WUTH is driven by our strategic objectives and organisational values and we look for people who are strongly aligned to them.

Car parking is available at all sites as well as restaurants and cafes.

Annual leave starts at 27 days a year plus bank holidays
- Receive and acknowledge incoming referral letters if appropriate.
- Refer letters to Consultant/clinician for advice.
- Book and advise patients of appointments using partial/fully booking protocols.
- Ensure clinics booked to full capacity as per the agreed Consultant/clinician’s template. Make suggestions as to any modification to ensure smooth running of clinic based on demand.
- Ensure that all outpatient targets are met.
- Registering urgent patients if have appropriate Cerner access.
- Deleting of clinics due to Annual/Study leave etc, as per agreement with Consultant/clinician.
- Re-booking patients who have had to be cancelled due for example to sickness of clinician
- Complete administrative details for each patient on out-patient status record.
- Check if results received if appropriate to clinic and chase results if not available. This may necessitate reading clinician’s last letter to see which tests ordered, eg; bloods/X-ray/ECG/MRI/Histology/Microbiology. These may be from this hospital or other hospitals or units, eg Alder Hey.
- Receive patients in clinic, welcome them, check administrative details are correct and amend computer records to ensure all data is up-to-date and accurate.
- Record details of attendance, treatment and follow-up as designated by clinician on computer.
- Send out letters to non-attendees and their GPs and discharge from computer system as per Patient Access Policy.
- Book further appointments/investigations as per clinician’s instructions.
- Answer telephone enquiries regarding all aspects of clinic activity.
- Deal initially with any face to face or telephone complaints from patients or GPs and refer to advice as approp

  • Apprentice Outpatient Clinic Clerk

    4 months ago

    Birkenhead, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Receive and acknowledge incoming referral letters if appropriate. Refer letters to Consultant/clinician for advice. Book and advise patients of appointments using partial/fully booking protocols. Ensure clinics booked to full capacity as per the agreed Consultant/clinicians template. Make suggestions as to any modification to ensure smooth running of clinic...

  • Outpatient Nursing Specialist

    1 month ago

    Birkenhead, Wirral, United Kingdom The Clatterbridge Cancer Centre NHSFT Full time

    Position Overview Role: Outpatient Nursing Specialist Hours: 30 per week An exceptional opportunity has emerged for a dedicated and proactive individual to join our Outpatient Nursing team at The Clatterbridge Cancer Centre NHSFT. This role will involve collaborating with the Outpatient Team and the broader multi-disciplinary teams that operate their clinics...

  • Bank Clinical Pharmacist

    3 months ago

    Birkenhead, United Kingdom Spire Healthcare Ltd Full time

    Bank Clinical Pharmacist | Competitive Hourly Rate | Wirral | Flexible Working We have an exciting opportunity for a Clinical Pharmacist to join our Staffing Bank. This role will support our Pharmacy Team at our Murrayfield Hospital Based in Wirral. Spire Murrayfield Hospital is a state-of-the-art private hospital. We offer fast access to consultations...

  • Senior Clinical Nursing Support Worker

    5 days ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen in the Dermatology department for a full-time Senior Clinical Support Worker to join our dynamic team. If you are a passionate individual who thrives on delivering exceptional patient care and contributing to a positive patient experience, this role is perfect for you.About the RoleThe successful candidate will...

  • Senior Clinical Nursing Support Worker

    5 days ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen in the Dermatology department for a full-time Senior Clinical Support Worker to join our dynamic team. If you are a passionate individual who thrives on delivering exceptional patient care and contributing to a positive patient experience, this role is perfect for you.About the RoleThe successful candidate will...

  • Clinical Practice Educator

    3 months ago

    Birkenhead, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Clinical Practice Educator for Children's Services. This role will cover all of Children's services including Children's Emergency Department, Children's ward, Children's assessment unit, Children's Outpatients and all Children's Specialist Nursing teams. **Key responsibilities include**: The clinical practice...

  • Senior Clinical Nursing Support Worker

    3 weeks ago

    Birkenhead, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Job summary An exciting opportunity has arisen on Dermatology for a full time senior clinical support worker to join our up and coming team. If you are a passionate person whom thrives from giving excellent patient care and contributing to a positive patient experience this is the position for you. Dermatology is an 8 inpatient unit for many...

  • Locum Consultant Gastroenterologist

    3 weeks ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospital NHS Foundation... Full time

    About the RoleWe are seeking a highly skilled and experienced Consultant Gastroenterologist to join our team at Wirral University Teaching Hospital NHS Foundation Trust. The successful candidate will be responsible for delivering high-quality endoscopy care in our accredited JAG Endoscopy unit, undertaking outpatient clinics, and inpatient care on our...

  • Locum Consultant Gastroenterologist

    3 weeks ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospital NHS Foundation... Full time

    About the RoleWe are seeking a highly skilled and experienced Consultant Gastroenterologist to join our team at Wirral University Teaching Hospital NHS Foundation Trust. The successful candidate will be responsible for delivering high-quality endoscopy care in our accredited JAG Endoscopy unit, undertaking outpatient clinics, and inpatient care on our...

  • Advanced Clinical Practitioner

    4 months ago

    Birkenhead, United Kingdom Healthier West Wirral Primary Care Network Full time

    Job summary The Advanced Clinical Practitioner (ACP) will usespecialist knowledge and skills to provide healthcare autonomously to patientsin Healthier West Wirral care homes. The ACP is accountable for independent, competentclinical decision-making including assessment and diagnostic skills, forpatients within our care homes. In addition to this the...

  • Senior Clinical Nursing Support Worker

    1 week ago

    Birkenhead, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Job summary An exciting opportunity has arisen on Dermatology for a full time senior clinical support worker to join our up and coming team.If you are a passionate person whom thrives from giving excellent patient care and contributing to a positive patient experience this is the position for you.Dermatology is an 8 inpatient unit for many patients that...

  • Service Lead

    13 hours ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Job Title: Service LeadWirral University Teaching Hospitals NHS Trust is seeking a highly skilled and experienced Service Lead to join our team.About the RoleThe Service Lead will be responsible for managing a team of staff, monitoring sickness absence, and performing individual reviews. They will also be responsible for the efficient provision of both in...

  • Service Lead

    10 hours ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Job Title: Service LeadWirral University Teaching Hospitals NHS Trust is seeking a highly skilled and experienced Service Lead to join our team.About the RoleThe Service Lead will be responsible for managing a team of staff, monitoring sickness absence, and performing individual reviews. They will also be responsible for the efficient provision of both in...

  • Gastroenterology Consultant

    3 weeks ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Consultant Gastroenterologist to join our team at Wirral University Teaching Hospitals NHS Trust.Key ResponsibilitiesDeliver high-quality endoscopy care in an accredited JAG Endoscopy unitUndertake outpatient clinics and inpatient care on our dedicated Gastroenterology WardSupport the delivery of...

  • Gastroenterology Consultant

    4 weeks ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Consultant Gastroenterologist to join our team at Wirral University Teaching Hospitals NHS Trust.Key ResponsibilitiesDeliver high-quality endoscopy care in an accredited JAG Endoscopy unitUndertake outpatient clinics and inpatient care on our dedicated Gastroenterology WardSupport the delivery of...

  • Senior Clinical Nursing Support Worker

    1 week ago

    Birkenhead, United Kingdom Wirral University Hospital NHS Foundation Trust Full time

    Apprenticeship Eligibility Criteria Should this vacancy be recruited as an apprenticeship, the following criteria will apply:UK nationals or other persons with a right of abode have an eligible residency status if they have been ordinarily resident in the UK or the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for...

  • Gastroenterology Consultant

    3 weeks ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Consultant Gastroenterologist to join our team at Wirral University Teaching Hospitals NHS Trust.Key ResponsibilitiesDeliver high-quality endoscopy care in an accredited JAG Endoscopy unitUndertake outpatient clinics and inpatient care on our dedicated Gastroenterology WardSupport the delivery of...

  • Gastroenterology Consultant

    3 weeks ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Consultant Gastroenterologist to join our team at Wirral University Teaching Hospitals NHS Trust.Key ResponsibilitiesDeliver high-quality endoscopy care in an accredited JAG Endoscopy unitUndertake outpatient clinics and inpatient care on our dedicated Gastroenterology WardSupport the delivery of...

  • Audiology Specialist

    2 days ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Job Title: Adult Specialist AudiologistWe are seeking a highly skilled and motivated audiologist to join our team at Wirral University Teaching Hospitals NHS Trust. As an Adult Specialist Audiologist, you will play a crucial role in providing diagnostic support to the ENT department, conducting reassessments, and delivering a range of audiological services...

  • Audiology Specialist

    2 days ago

    Birkenhead, Wirral, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Job Title: Adult Specialist AudiologistWe are seeking a highly skilled and motivated audiologist to join our team at Wirral University Teaching Hospitals NHS Trust. As an Adult Specialist Audiologist, you will play a crucial role in providing diagnostic support to the ENT department, conducting reassessments, and delivering a range of audiological services...