Apprentice Service Receptionist

4 weeks ago

Stafford, United Kingdom Stoneacre Motor Group Full time

**Job Purpose**

To observe and gain knowledge and skills of how to identify customer’s needs.

To assist in capturing information relating to the repairs, routine maintenance, and diagnostic work on vehicles as per written instructions or as directed by the customer.

**To attend all relevant training and academy courses as required.**

**Reports to: Service Advisor / Mentor**

**Key Responsibilities**
- Advise customers about necessary Service / Parts for routine maintenance / repairs.
- Answer telephone queries and respond to customers’ needs.
- Collect data from customers to facilitate and qualify the customer service or repair requirements.
- Prepare repair order documents.
- Deal with queries and complaints in a professional manner.
- Demonstrate consistent good customer service.
- Explain the work performed / parts requirements and the charges to the customer.
- Adopt flexibility to meet the needs and demands of the business.
- Maintain a safe working environment

**Key Competencies**:

- **Communication**

Communicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels. Actively listens to others’ views and requests. Obtains information and checks level of understanding through effective questioning techniques.
- **Customer Focus**

Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the dealer. Able to translate this into actions to deliver high levels of customer satisfaction.
- **Analytical Ability**

Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions, and issues, escalating where necessary.
- **Effective Control**

Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.
- **Relationship Building**

Develops productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.
- **Technical Ability**

Demonstrates and maintains an appropriate level of technical expertise for an aftersales advisor in the motor industry.
- **Brand Alignment**

Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.

**Personal Qualities**

We are looking for individuals who are willing to develop their personal skills in an automotive environment. You should demonstrate a thirst for knowledge, reliability, integrity, and dedication to the role. This is an important role in an accident repair centre, which requires theory knowledge and practical ability to complete.

**Qualifications**
- GCSE Maths and English or equivalent.
- Computer literate, especially Microsoft Office / Excel.
- Will be enrolled on a Level 2 Customer Service Standard - Duration of apprenticeship 12 months

**Future Aims**

Learners, employers, and staff are our most important asset. The success of our company depends on the development of a strong effective team. We aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.

At the end of the programme, you will be a fully qualified Service Advisor/receptionist and may have the opportunity to progress further through our Continuous Professional Development Programmes.

**Job Type**: Apprenticeship

**Salary**: £4.81 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: Service receptionist - Stafford 2
Expected start date: 28/02/2023

  • Apprentice Service Receptionist

    2 weeks ago

    Stafford, United Kingdom Stoneacre Full time

    Job Details Apprentice Service Receptionist **Location: Stafford** Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company. **Job Purpose** - To observe and gain knowledge and skills of how to identify customer’s needs. - To assist in capturing...

  • Telephonist/receptionist

    2 weeks ago

    Stafford, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    Undertake a wide range of switchboard and receptionist duties which are based at different locations. The post holder will be expected to undertake routine shifts. However, it must be emphasised that the incumbent of this post must be prepared to cover other receptionists when they are on annual leave, sick leave, by taking on their complete duty at short...

  • Telephonist/receptionist

    2 weeks ago

    Stafford, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    Undertake a wide range of switchboard and receptionist duties which are based at different locations. The post holder will be expected to undertake routine shifts. However, it must be emphasised that the incumbent of this post must be prepared to cover other receptionists when they are on annual leave, sick leave, by taking on their complete duty at short...

  • Business Administration Apprentice

    2 weeks ago

    Stafford, United Kingdom PMA LTD Full time

    **The Crown Surgery** 23 HIGH STREET ECCLESHALL STAFFORD ST21 6BW The Crown Surgery is a rural dispensing PMS Practice with 3 supportive GP Partners, located within the heart of Eccleshall. We have a team of c. 25 staff including GPs, First Contact Physiotherapists, Urgent Care Practitioners, Practice Nurses, Mental Health Practitioners, Healthcare...

  • Business Administration Apprentice

    1 week ago

    Stafford, United Kingdom PMA LTD Full time

    **The Crown Surgery** 23 HIGH STREET ECCLESHALL STAFFORD ST21 6BW The Crown Surgery is a rural dispensing PMS Practice with 3 supportive GP Partners, located within the heart of Eccleshall. We have a team of c. 25 staff including GPs, First Contact Physiotherapists, Urgent Care Practitioners, Practice Nurses, Mental Health Practitioners, Healthcare...

  • Apprentice Medical Reception/administrator

    2 weeks ago

    Stafford, United Kingdom Sheet Street Surgery Full time

    The Crown Surgery 23 High Street, Eccleshall Stafford ST21 6BW. The Crown Surgery is a rural dispensing PMS Practice with 3 supportive GP Partners, located within the heart of Eccleshall. We have a team of c. 25 staff including GPs, First Contact Physiotherapists, Urgent Care Practitioners, Practice Nurses, Mental Health Practitioners, Healthcare Assistant,...

  • Telephonist/receptionist (Post 1 Nights)

    2 months ago

    Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    **JOB DESCRIPTION** **JOB DETAILS** **JOB TITLE: Telephonist/Receptionist** **BAND: 2** **HOURS: 26.25 (Post 1 Nights)** **DEPARTMENT: Facilities and Estates** **LOCATION: St Georges Hospital, Stafford** **REPORTS TO: Telephony/Reception Supervisor** **ACCOUNTABLE TO: Support Services Manager** **RESPONSIBLE FOR: This post-holder will not be...

  • Telephonist/receptionist (Post 2 Nights)

    2 months ago

    Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    **JOB DESCRIPTION** **JOB DETAILS** **JOB TITLE: Telephonist/Receptionist** **BAND: 2** **HOURS**: **DEPARTMENT: Facilities and Estates** **LOCATION: St Georges Hospital, Stafford** **REPORTS TO: Telephony/Reception Supervisor** **ACCOUNTABLE TO: Support Services Manager** **RESPONSIBLE FOR: This post-holder will not be responsible for any...

  • Telephonist/receptionist (Post 1 Nights)

    3 weeks ago

    Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    **JOB DESCRIPTION** **JOB DETAILS** **JOB TITLE: Telephonist/Receptionist** **BAND: 2** **HOURS: 26.25 (Post 1 Nights)** **DEPARTMENT: Facilities and Estates** **LOCATION: St Georges Hospital, Stafford** **REPORTS TO: Telephony/Reception Supervisor** **ACCOUNTABLE TO: Support Services Manager** **RESPONSIBLE FOR: This post-holder will not be...

  • Telephonist/receptionist (Post 2 Nights)

    3 weeks ago

    Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    **JOB DESCRIPTION** **JOB DETAILS** **JOB TITLE: Telephonist/Receptionist** **BAND: 2** **HOURS**: **DEPARTMENT: Facilities and Estates** **LOCATION: St Georges Hospital, Stafford** **REPORTS TO: Telephony/Reception Supervisor** **ACCOUNTABLE TO: Support Services Manager** **RESPONSIBLE FOR: This post-holder will not be responsible for any...

  • Telephonist/receptionist (Post 2 Nights)

    2 weeks ago

    Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    **JOB DESCRIPTION** **JOB DETAILS** **JOB TITLE: Telephonist/Receptionist** **BAND: 2** **HOURS: Week 1 - Monday, Tuesday, Friday and Saturday (30 hours), Week 2 - Sunday (7.5 hours)** **DEPARTMENT: Facilities and Estates** **LOCATION: St Georges Hospital, Stafford** **REPORTS TO: Telephony/Reception Supervisor** **ACCOUNTABLE TO: Support Services...

  • Apprentice Service Advisor

    3 weeks ago

    Stafford, United Kingdom Land Rover Full time

    **Why should I choose Swansway for an Apprenticeship?**: Swansway is passionate about creating opportunities for developing talent into the motor industry, market leaders in what we do training and growing our own talent is one of our top priorities. We invest heavily in only the best training for our Apprentices to ensure in turn we give the best service to...

  • Receptionist

    3 weeks ago

    Stafford, United Kingdom Norbury Wharf LTD Full time

    This position is for a Sunday and Monday from 8.30am to 5.00pm. There is the opportunity to work more hours to cover holidays etc. '''Job Overview''' '''Responsibilities''' - Greet and welcome visitors in a professional and friendly manner - Answer phone calls and take messages where relevant - Provide information to callers and visitors about the company...

  • Medical Receptionist

    3 weeks ago

    Stafford, United Kingdom Pertemps Stoke Full time

    **Medical Receptionist** Pertemps Stoke are currently recruiting for 2 x Medical Receptionists to join a GP Practise based in Stafford, this is a temporary ongoing role. **Main duties of the Medical Receptionist;**: - Provide an efficient and confidential service for all patients and visitors who attend the practice - To run the surgery appointment system...

  • Medical Receptionist

    4 weeks ago

    Stafford, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Medical Receptionist** Pertemps Stoke are currently recruiting for 2 x Medical Receptionists to join a GP Practise based in Stafford, this is a temporary ongoing role. **Main duties of the Medical Receptionist;** - Provide an efficient and confidential service for all patients and visitors who attend the practice- To run the surgery...

  • Receptionist

    1 week ago

    Stafford, United Kingdom Hakim Group Full time

    What’s in it for you?: Malcolm Gray, established in 1973 is a fantastic optical practice based in the picturesque market town of Eccleshall. Our team consists of a number of professional and trained support staff, some of whom have been with us for several years. We are now on the lookout for an energetic receptionist to join the team to provide a great...

  • Receptionist

    3 weeks ago

    Stafford, United Kingdom Premier Inn Full time

    We're currently recruiting in our Stafford North (Hurricane) Premier Inn Working 22 hours per week, paying up to £10.82 per hour. **Receptionist - Stafford (ST16 1GZ) - Stafford North (Hurricane) Premier Inn** Hotel **(6 Month fixed term contract)** Come and be a Receptionist at Stafford North (Hurricane) Premier Inn (ST16 1GZ). As the friendly face of...

  • Receptionist

    3 weeks ago

    Stafford, United Kingdom Premier Inn Full time

    We're currently recruiting in our Stafford North (Hurricane) Premier Inn Working 22 hours per week, paying up to £10.82 per hour. **Receptionist - Stafford (ST16 1GZ) - Stafford North (Hurricane) Premier Inn** Hotel **(6 Month fixed term contract)** Come and be a Receptionist at Stafford North (Hurricane) Premier Inn (ST16 1GZ). As the friendly face of...

  • Receptionist

    4 weeks ago

    Stafford, United Kingdom Bupa Dental Care Full time

    Receptionist at Bupa Dental Care Stafford Full Time 39.75 hours per week m8.45-5.30 T8.45-5.30 W8.45-5.30 T8.45-5.30 F7.45-5.30 Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively...

  • Receptionist

    2 weeks ago

    Stafford, United Kingdom Bupa Dental Care Full time

    **Dental Receptionist: Bupa Dental Care Stafford** **Full time position: Monday to Friday** **Competitive Salary** Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant...