Telephonist/receptionist (Post 1 Nights)

4 months ago


Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

**JOB DESCRIPTION**

**JOB DETAILS**

**JOB TITLE: Telephonist/Receptionist**

**BAND: 2**

**HOURS: 26.25 (Post 1 Nights)**

**DEPARTMENT: Facilities and Estates**

**LOCATION: St Georges Hospital, Stafford**

**REPORTS TO: Telephony/Reception Supervisor**

**ACCOUNTABLE TO: Support Services Manager**

**RESPONSIBLE FOR: This post-holder will not be responsible for any role**

**WORKING RELATIONSHIPS**

**INTERNAL: Support Services Manager, Support Services Officer, Telephony/**
**Reception Supervisor, Wider Facilities and Estates Team, All Trust Employees**

**EXTERNAL: Service Users, Carers/Relatives and all other external stakeholders**

**JOB PURPOSE**

Undertake a wide range of switchboard and receptionist duties which are based at different locations.

The post holder will be expected to undertake routine shifts. However, it must be emphasised that the incumbent of this post must be prepared to cover other receptionists when they are on annual leave, sick leave, by taking on their complete duty at short notice including night duty.
- **The post holder will be expected to work as part of the wider Administrative Team, providing an integrated and flexible service, and as such may sometimes be required to undertake duties within other areas of the department should the needs of the service demand it.**_
- **Enhanced rates of pay for unsociable hours pro-rata**_

**KEY RESPONSIBILITIES**
- **All telephonists/receptionists will be required to have a general understanding and ability to carry out all tasks below however some tasks may not be required at all locations**:_
- Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.
- Operate and update the directory.
- Operate and control the staff paging systems.
- Operate the panic alarm systems.
- Receive and deal with general reception enquiries: this may include listening to and responding to straightforward information or queries and enquiries dealing with visitors (staff, service users, visitors, contractors), answering the telephones, taking and forwarding messages.
- Undertake data inputting, general typing, clerical/administration duties and other tasks to support the

Facilities and Estates team.
- Redirect confidential returned post that may be of a confidential nature, as required.
- Operate the centralised taxi booking service and to work collaboratively with taxi companies
- Receive samples from site and record / package for collection by external courier
- Message taking service for the Out of Hours District Nurse service and follow appropriate action in line with process established
- Ensure night safe procedures are followed when depositing cash/ patients belongings
- Undertake the receiving and issuing of bleeps, keys, panic alarms, ID’s etc
- Follow local processes and procedures.
- Control security doors from the reception.
- Monitor CCTV screens
- Maintain records as required.
- Sort internal mail, Royal Mail delivery and frank outgoing post as required
- Undertake fire safety procedures such as silencing of main fire panel. Operate and Coordinate the

Fire Alarm when raised
- Issue handbag locker keys and collect return keys.
- Liaise with the ward staff about service user movements (as applicable).
- Ensure that reception area is kept tidy and safe. Any cleaning duties are in line with schedule as defined by the supervisor
- Prioritise duties within own workload.
- Attend work related meetings and training.
- Provide advice or demonstrate work activities to team members, in order to deliver the level of service required.
- Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors and customers (in line with level or role, training and experience)
- Exchange routine information where appropriate and offer feedback where required
- Demonstrate activities to new starters, apprentices, trainees, support workers etc. and assist in ensuring their health and safety
- Complete required work records (maintain or provide to supervisor as required)
- Provide work related information to supervisor where required for data management.
- Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverse incidents).
- Provide work related information to supervisor where required for data management
- The post holder will be required to undertake surveys or audits, as necessary to own work; they may occasionally participate in research and development activities.
- Follows Trust policies and procedures in line with job role, advice available if required.
- Work in a positive work manner.
- Suggest new improved ways of working as required for own role
- Self-assure own work and where applicable sign off the work of others
- All staff will be required to act up, down and across (within own capabilities and training) as required to ensure that an efficient and professional service is delivered at all times throughout the

Director



  • Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    **JOB DESCRIPTION** **JOB DETAILS** **JOB TITLE: Telephonist/Receptionist** **BAND: 2** **HOURS: Week 1 - Monday, Tuesday, Friday and Saturday (30 hours), Week 2 - Sunday (7.5 hours)** **DEPARTMENT: Facilities and Estates** **LOCATION: St Georges Hospital, Stafford** **REPORTS TO: Telephony/Reception Supervisor** **ACCOUNTABLE TO: Support Services...


  • Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    **JOB DESCRIPTION** **JOB DETAILS** **JOB TITLE: Telephonist/Receptionist** **BAND: 2** **HOURS**: **DEPARTMENT: Facilities and Estates** **LOCATION: St Georges Hospital, Stafford** **REPORTS TO: Telephony/Reception Supervisor** **ACCOUNTABLE TO: Support Services Manager** **RESPONSIBLE FOR: This post-holder will not be responsible for any...


  • Stafford, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    Undertake a wide range of switchboard and receptionist duties which are based at different locations. The post holder will be expected to undertake routine shifts. However, it must be emphasised that the incumbent of this post must be prepared to cover other receptionists when they are on annual leave, sick leave, by taking on their complete duty at short...


  • Stafford, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    Undertake a wide range of switchboard and receptionist duties which are based at different locations. The post holder will be expected to undertake routine shifts. However, it must be emphasised that the incumbent of this post must be prepared to cover other receptionists when they are on annual leave, sick leave, by taking on their complete duty at short...


  • Stafford, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    We are seeking a Telephony/Receptionist to undertake a wide range of duties including call handling and reception duties for a Secure Forensic Unit and corporate Trust HQ, along with administrative support. As the first point of contact for the Trust, you will be responsible for providing a positive customer service experience; directing callers, visitors,...


  • Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    Job summary We are seeking a Telephony/Receptionist to undertake a wide range of duties including call handling and reception duties for a Secure Forensic Unit and corporate Trust HQ, along with administrative support. As the first point of contact for the Trust, you will be responsible for providing a positive customer service experience; directing...


  • Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    Main Duties and Responsibilities Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure. Operate and update the directory. Operate and control the staff paging systems. Operate the panic alarm systems. **Receive and deal with general reception enquiries**: this may include listening to and responding to...

  • Medical Receptionist

    5 months ago


    Stafford, United Kingdom Brewood Medical Practice Full time

    **JOB TITLE**: CARE COORDINATOR (RECEPTIONIST) REPORTS TO: Reception Manager HOURS: As per contract Job Responsibilities Include but are not limited to: Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team...


  • Stafford, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    At MPFT we pride ourselves on staff wellbeing and development and can we offer you: - Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent. - Counselling support and lifestyle information with advice on a variety of...


  • Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    For more details on this varied and unique post please see the attached job description and person specification.

  • Receptionist

    4 months ago


    Stafford, United Kingdom Norbury Wharf LTD Full time

    This position is for a Sunday and Monday from 8.30am to 5.00pm. There is the opportunity to work more hours to cover holidays etc. '''Job Overview''' '''Responsibilities''' - Greet and welcome visitors in a professional and friendly manner - Answer phone calls and take messages where relevant - Provide information to callers and visitors about the company...

  • Gp Receptionist

    3 months ago


    Stafford, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **Part Time**: - **Monday - Friday**: - **Permanent**: - **SystmOne** **The role of the Medical Receptionist...

  • Medical Receptionist

    3 months ago


    Stafford, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **GP Surgery**: - **Stafford**: - **Full Time**: - **Permanent** **The role of the Medical Receptionist will...

  • Receptionist

    4 months ago


    Stafford, United Kingdom HealthHarmonie Full time

    **Role; Receptionist** **Contract Type: Full-Time, Permanent** **Days: Monday to Sunday (covering up to 5 days per week)** **Hours: 40 hours per week.** **Locations: Dunston Business Village - Stafford Rd, Penkridge, Stafford ST18 9FJ** **Salary: Competitive** Established in 2003, the company has grown with the ever-changing healthcare industry and...

  • Receptionist

    4 months ago


    Stafford, United Kingdom Mill Bank Surgery Full time

    **Mill Bank Surgery JOB DESCRIPTIONIST JOB TITLE**: RECEPTIONIST REPORTS TO: SENIOR RECEPTIONIST/PRACTICE MANAGER HOURS: 23.5 hours per week Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a...

  • Receptionist

    3 months ago


    Stafford, United Kingdom Bupa Dental Care Full time

    **Dental Receptionist: Bupa Dental Care Stafford** **Full time position: Monday to Friday** **Competitive Salary** Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant...

  • Receptionist

    3 months ago


    Stafford, United Kingdom Bupa Dental Care Full time

    Receptionist at Bupa Dental Care Stafford Full Time 39.75 hours per week m8.45-5.30 T8.45-5.30 W8.45-5.30 T8.45-5.30 F7.45-5.30 Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively...

  • Receptionist

    4 months ago


    Stafford, United Kingdom Pets at Home Full time

    Receptionist Right now we are looking for a Receptionist to join our team at our new Stafford Fulfilment Centre **The Role**: As the Receptionist, you will be responsible for delivering a proactive and effective customer service to visitors arriving at our Stafford Fulfilment Centre **Key Responsibilities**: - Greeting visitors, providing face to face...

  • Receptionist

    4 months ago


    Stafford, United Kingdom S Guest Consultancy Services Ltd Full time

    We are currently recruiting for a Receptionist / Administrator to work in a busy dealership environment Previous experience is a must Thursday 9 - 5.30pm Friday 9 - 5.30pm Saturday 9 - 5pm Sunday 10 - 4pm **Overall Responsibility** - To manage the reception area and provide a professional first point of contact for all customers, whether by person or...

  • Receptionist

    3 months ago


    Stafford, United Kingdom Francesco Group Full time

    **FG Man Barbers** in **Stafford** is the premier destination for gentleman’s grooming. As we continue to grow, we’re now looking for a highly organised **Front of House Co-ordinator** to join the team! **Front of House Co-ordinator** **Up to £11.44 an hour / Meets National Minimum Wage for age** Working Wednesday and Thursday 9:00am - 7:00pm and...