Telephonist/receptionist (Post 2 Nights)

7 months ago

Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

**JOB DESCRIPTION**

**JOB DETAILS**

**JOB TITLE: Telephonist/Receptionist**

**BAND: 2**

**HOURS**:
**DEPARTMENT: Facilities and Estates**

**LOCATION: St Georges Hospital, Stafford**

**REPORTS TO: Telephony/Reception Supervisor**

**ACCOUNTABLE TO: Support Services Manager**

**RESPONSIBLE FOR: This post-holder will not be responsible for any role**

**WORKING RELATIONSHIPS**

**INTERNAL: Support Services Manager, Support Services Officer, Telephony/**
**Reception Supervisor, Wider Facilities and Estates Team, All Trust Employees**

**EXTERNAL: Service Users, Carers/Relatives and all other external stakeholders**

**JOB PURPOSE**

Undertake a wide range of switchboard and receptionist duties which are based at different locations.

The post holder will be expected to undertake routine shifts. However, it must be emphasised that the incumbent of this post must be prepared to cover other receptionists when they are on annual leave, sick leave, by taking on their complete duty at short notice including night duty.
- **The post holder will be expected to work as part of the wider Administrative Team, providing an integrated and flexible service, and as such may sometimes be required to undertake duties within other areas of the department should the needs of the service demand it.**_
- **Enhanced rates of pay for unsociable hours pro-rata**_

**KEY RESPONSIBILITIES**
- **All telephonists/receptionists will be required to have a general understanding and ability to carry out all tasks below however some tasks may not be required at all locations**:_
- Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.
- Operate and update the directory.
- Operate and control the staff paging systems.
- Operate the panic alarm systems.
- Receive and deal with general reception enquiries: this may include listening to and responding to straightforward information or queries and enquiries dealing with visitors (staff, service users, visitors, contractors), answering the telephones, taking and forwarding messages.
- Undertake data inputting, general typing, clerical/administration duties and other tasks to support the

Facilities and Estates team.
- Redirect confidential returned post that may be of a confidential nature, as required.
- Operate the centralised taxi booking service and to work collaboratively with taxi companies
- Receive samples from site and record / package for collection by external courier
- Message taking service for the Out of Hours District Nurse service and follow appropriate action in line with process established
- Ensure night safe procedures are followed when depositing cash/ patients belongings
- Undertake the receiving and issuing of bleeps, keys, panic alarms, ID’s etc
- Follow local processes and procedures.
- Control security doors from the reception.
- Monitor CCTV screens
- Maintain records as required.
- Sort internal mail, Royal Mail delivery and frank outgoing post as required
- Undertake fire safety procedures such as silencing of main fire panel. Operate and Coordinate the

Fire Alarm when raised
- Issue handbag locker keys and collect return keys.
- Liaise with the ward staff about service user movements (as applicable).
- Ensure that reception area is kept tidy and safe. Any cleaning duties are in line with schedule as defined by the supervisor
- Prioritise duties within own workload.
- Attend work related meetings and training.
- Provide advice or demonstrate work activities to team members, in order to deliver the level of service required.
- Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors and customers (in line with level or role, training and experience)
- Exchange routine information where appropriate and offer feedback where required
- Demonstrate activities to new starters, apprentices, trainees, support workers etc. and assist in ensuring their health and safety
- Complete required work records (maintain or provide to supervisor as required)
- Provide work related information to supervisor where required for data management.
- Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverse incidents).
- Provide work related information to supervisor where required for data management
- The post holder will be required to undertake surveys or audits, as necessary to own work; they may occasionally participate in research and development activities.
- Follows Trust policies and procedures in line with job role, advice available if required.
- Work in a positive work manner.
- Suggest new improved ways of working as required for own role
- Self-assure own work and where applicable sign off the work of others
- All staff will be required to act up, down and across (within own capabilities and training) as required to ensure that an efficient and professional service is delivered at all times throughout the

Directorate and the Trust
- Obs

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