Telephonist/receptionist (Post 2 Nights)

2 weeks ago

Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

**JOB DESCRIPTION**

**JOB DETAILS**

**JOB TITLE: Telephonist/Receptionist**

**BAND: 2**

**HOURS**:
**DEPARTMENT: Facilities and Estates**

**LOCATION: St Georges Hospital, Stafford**

**REPORTS TO: Telephony/Reception Supervisor**

**ACCOUNTABLE TO: Support Services Manager**

**RESPONSIBLE FOR: This post-holder will not be responsible for any role**

**WORKING RELATIONSHIPS**

**INTERNAL: Support Services Manager, Support Services Officer, Telephony/**
**Reception Supervisor, Wider Facilities and Estates Team, All Trust Employees**

**EXTERNAL: Service Users, Carers/Relatives and all other external stakeholders**

**JOB PURPOSE**

Undertake a wide range of switchboard and receptionist duties which are based at different locations.

The post holder will be expected to undertake routine shifts. However, it must be emphasised that the incumbent of this post must be prepared to cover other receptionists when they are on annual leave, sick leave, by taking on their complete duty at short notice including night duty.
- **The post holder will be expected to work as part of the wider Administrative Team, providing an integrated and flexible service, and as such may sometimes be required to undertake duties within other areas of the department should the needs of the service demand it.**_
- **Enhanced rates of pay for unsociable hours pro-rata**_

**KEY RESPONSIBILITIES**
- **All telephonists/receptionists will be required to have a general understanding and ability to carry out all tasks below however some tasks may not be required at all locations**:_
- Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.
- Operate and update the directory.
- Operate and control the staff paging systems.
- Operate the panic alarm systems.
- Receive and deal with general reception enquiries: this may include listening to and responding to straightforward information or queries and enquiries dealing with visitors (staff, service users, visitors, contractors), answering the telephones, taking and forwarding messages.
- Undertake data inputting, general typing, clerical/administration duties and other tasks to support the

Facilities and Estates team.
- Redirect confidential returned post that may be of a confidential nature, as required.
- Operate the centralised taxi booking service and to work collaboratively with taxi companies
- Receive samples from site and record / package for collection by external courier
- Message taking service for the Out of Hours District Nurse service and follow appropriate action in line with process established
- Ensure night safe procedures are followed when depositing cash/ patients belongings
- Undertake the receiving and issuing of bleeps, keys, panic alarms, ID’s etc
- Follow local processes and procedures.
- Control security doors from the reception.
- Monitor CCTV screens
- Maintain records as required.
- Sort internal mail, Royal Mail delivery and frank outgoing post as required
- Undertake fire safety procedures such as silencing of main fire panel. Operate and Coordinate the

Fire Alarm when raised
- Issue handbag locker keys and collect return keys.
- Liaise with the ward staff about service user movements (as applicable).
- Ensure that reception area is kept tidy and safe. Any cleaning duties are in line with schedule as defined by the supervisor
- Prioritise duties within own workload.
- Attend work related meetings and training.
- Provide advice or demonstrate work activities to team members, in order to deliver the level of service required.
- Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors and customers (in line with level or role, training and experience)
- Exchange routine information where appropriate and offer feedback where required
- Demonstrate activities to new starters, apprentices, trainees, support workers etc. and assist in ensuring their health and safety
- Complete required work records (maintain or provide to supervisor as required)
- Provide work related information to supervisor where required for data management.
- Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverse incidents).
- Provide work related information to supervisor where required for data management
- The post holder will be required to undertake surveys or audits, as necessary to own work; they may occasionally participate in research and development activities.
- Follows Trust policies and procedures in line with job role, advice available if required.
- Work in a positive work manner.
- Suggest new improved ways of working as required for own role
- Self-assure own work and where applicable sign off the work of others
- All staff will be required to act up, down and across (within own capabilities and training) as required to ensure that an efficient and professional service is delivered at all times throughout the

Directorate and the Trust
- Obs

  • Telephonist/receptionist (Post 2 Nights)

    1 month ago

    Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    **JOB DESCRIPTION** **JOB DETAILS** **JOB TITLE: Telephonist/Receptionist** **BAND: 2** **HOURS: Week 1 - Monday, Tuesday, Friday and Saturday (30 hours), Week 2 - Sunday (7.5 hours)** **DEPARTMENT: Facilities and Estates** **LOCATION: St Georges Hospital, Stafford** **REPORTS TO: Telephony/Reception Supervisor** **ACCOUNTABLE TO: Support Services...

  • Bank Telephonist

    4 weeks ago

    Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    BANK - Telephonist/Receptionist Based at St Georges Hospital, Stafford **Salary**: Band 2 pro-rata plus enhancements for unsociable hours shifts include Monday - Friday 630am-230pm 230pm-1030pm 1030pm-630am The post holder will be expected to undertake shift work and must be prepared to cover at short notice. **Shift Pattern**: 06:30 - 14:30 14:30 -...

  • Bank Telephonist

    4 weeks ago

    Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    **BANK - Telephonist/Receptionist** **Based at St Georges Hospital, Stafford** **Salary: Band 2 pro-rata plus enhancements for unsociable hours** **shifts include Monday - Friday** **630am-230pm** **230pm-1030pm** **1030pm-630am** The post holder will be expected to undertake shift work and must be prepared to cover at short notice. **Shift...

  • Post Office Clerk

    1 month ago

    Stafford, United Kingdom Eccleshall post office Full time

    We are looking for a part time individual to employee. Must have post office experience as due to sub-posters ill health, training would be difficult to provide. Work hours 8:30am-2:30pm Monday-Friday, 3 days and days can be negotiated with minimum wage. Work remotely - No **Job Type**: Part-time Schedule: - Day shift - Monday to Friday Work Location:...

  • Medical Receptionist

    1 month ago

    Stafford, United Kingdom MILL BANK SURGERY Full time

    **Mill Bank Surgery is a busy town centre practice with 10,800 patients. We are looking to recruit a part-time dynamic Receptionist to our existing friendly team.** **The position is a permanent post 21.5 hours per week split by week one (mornings at 20 hours per week) and week two (afternoons at 23 hours per week) and the successful applicant will be...

  • Medical Receptionist

    4 weeks ago

    Stafford, United Kingdom MILL BANK SURGERY Full time

    **Mill Bank Surgery is a busy town centre practice with 10,800 patients. We are looking to recruit a part-time dynamic Receptionist to our existing friendly team.** **The position is a permanent post 21.5 hours per week split by week one (mornings at 20 hours per week) and week two (afternoons at 23 hours per week) and the successful applicant will be...

  • Night Care Assistant

    7 days ago

    Stafford, United Kingdom Vitality Care Homes (Brookside) LTD Full time

    Small and friendly residential home in Stafford requires a senior care assistant to be part of a team looking to provide the best possible care for our residents. Every resident at Brookside Care Home is provided with a personal care plan and introduced to a member of staff who will befriend them and their family, look after their personal needs and assists...

  • Apprentice Service Receptionist

    1 month ago

    Stafford, United Kingdom Stoneacre Full time

    Job Details Apprentice Service Receptionist **Location: Stafford** Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company. **Job Purpose** - To observe and gain knowledge and skills of how to identify customer’s needs. - To assist in capturing...

  • HGV Class 2 Tipper Driver

    1 week ago

    Stafford, United Kingdom Optimised Staffing Solutions Full time

    Optimsied Staffing Solutions are proud to be exclusivley supporting one of the leading Road maintenance companies in the Uk.Due to continued growth they are looking for a number of HGV Class 2 Tipper drivers to join their team on a seasonal basis (8-9 months).Job DetailsDrivers will be required to carry out jobs on their designated Tipper wagon and take...

  • HGV Class 2 Tipper Driver

    1 week ago

    Stafford, United Kingdom Optimised Staffing Solutions Full time

    Optimsied Staffing Solutions are proud to be exclusivley supporting one of the leading Road maintenance companies in the Uk. Due to continued growth they are looking for a number of HGV Class 2 Tipper drivers to join their team on a seasonal basis (8-9 months). Job Details Drivers will be required to carry out jobs on their designated Tipper wagon and...

  • HGV Class 2 Tipper Driver

    1 week ago

    Stafford, United Kingdom Optimised Staffing Solutions Full time

    Optimsied Staffing Solutions are proud to be exclusivley supporting one of the leading Road maintenance companies in the Uk.Due to continued growth they are looking for a number of HGV Class 2 Tipper drivers to join their team on a seasonal basis (8-9 months).Job DetailsDrivers will be required to carry out jobs on their designated Tipper wagon and take...

  • Hgv 1 Trunking Immediate Starts Nights

    4 weeks ago

    Stafford, United Kingdom Premier People Full time

    We are currently recruiting for HGV 1 Drivers to work for our Stafford ( ST180DG) based Client doing trunk runs for DX **START DATE MONDAY4TH DECEMBER** **SHIFT START TIME 19.00PM** the role will require you to back onto bays. As with all of our contracts, drivers are expected to be professional and courteous. A good written and verbal knowledge of the...

  • Lgv 2 Drivers Required

    1 month ago

    Stafford, United Kingdom QS Recruitment Full time

    HGV Class 2 driver wanted for £14.00 per hour, with an immediate start! - We are looking for a Class 2 driver with experience in removals - As a class 2 driver on our team you will be doing all sorts of things such as: - unloading and loading customers order on the back of your truck - liasing with them to ensure their needs are met - heavy lifting and...

  • Hgv 2 Drivers

    1 month ago

    Stafford, United Kingdom QS Recruitment Full time

    We are currently on the lookout for an LGV 2 driver based in Stafford for an immediate start! The role requires alot of manual labour and heavy lifting so being physically fit is essential for the role other duties may include - liasing with customers to ensure their needs are met transporting customer goods heavy lifting manual labour **Key...

  • Class 2 Vehicle Recovery Operator Days or Nights

    4 weeks ago

    Stafford, United Kingdom Hough Green Garage Limited Full time

    **Job description** As one of our Recovery Drivers you will be working in a fast passed ever changing working environment, facilitating the rescue and recovery of our vast customer base. If you have the drive and experience to work in a fast-paced recovery role and are looking to work in a supportive and welcoming environment, we will provide and encourage...

  • Teaching Assistant KS1/KS2

    1 hour ago

    Stafford, United Kingdom Castlechurch Primary School Full time

    Headteacher – Elizabeth Goodyear Castlechurch Primary School is seeking to appoint 2x enthusiastic and experienced KS1 / KS2 Teaching assistant’s on a temporary basis. 32.5 hours per week. Grade 4 You must be experienced in working with primary aged children in a school setting and would ideally hold a level 3 qualification or...

  • Health Care Assistant

    1 month ago

    Stafford, United Kingdom Adada Care Services Full time

    **Adada Healthcare Services Ltd.** are recruiting **Band 2** **Healthcare Assistant (HCA)** for NHS within **Stafford** region. **Adada Healthcare Services Ltd.** is one of the UK’s leading NHS Framework Supply Agencies and Approved supplier to all the Major NHS Hospital Groups we have an unprecedented selection of roles available with immediate start for...

  • Forklift Driver

    4 weeks ago

    Stafford, United Kingdom SiD Recruitment Full time

    SiD Recruitment are looking for a Reach Forklift Driver for their client based in Stafford. This would be a temp ongoing role with a possible perm contract for the right person. Job Role - Picking Pallets for dispatch - Putting pallets away from goods in - Using Reach Truck and will be elements of handball - Must have an external D2 Reach License or willing...

  • Nursing Assistant

    4 weeks ago

    Stafford, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    **Note**: Suitable for people new to Healthcare (with no experience) The University Hospital of North Midlands NHS Trust is one of the largest Hospital Trusts in the country. Its 10,000 workforce provide a full range of emergency treatment, planned operations and medical care from the two hospitals in Stafford and Stoke on Trent. “The Medical Division is...

  • Llop Driver

    4 weeks ago

    Stafford, United Kingdom SiD Recruitment Full time

    SiD Recruitment are currently looking for LLOP Drivers for one of our Prestigious clients in the Stafford area. **Hourly Rate** Standard Rate: £11.35 - £12.35 Overtime Rate: £15.13 -£16.46 **Shifts available**: *DAYS* 6:00am - 18:00pm Week 1 - Monday, Tuesday, Saturday, Sunday Week 2- Wednesday, Thursday, Friday *Nights* 18:00pm - 6:00am 4 on 4...