Bank Telephonist

BANK - Telephonist/Receptionist

Based at St Georges Hospital, Stafford

**Salary**: Band 2 pro-rata plus enhancements for unsociable hours

shifts include Monday - Friday

630am-230pm

230pm-1030pm

1030pm-630am

The post holder will be expected to undertake shift work and must be prepared to cover at short notice.

**Shift Pattern**:
06:30 - 14:30

14:30 - 22:30

22:30 - 06:30

Experience is not essential, as full training will be provided although it would be advantageous for the applicant to have Microsoft Office skills.

This vacancy is a pivotal role within the Trust, therefore flexible and committed applicants are encouraged to apply.

Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.
- Operate and update the directory.
- Operate and control the staff paging systems.
- Operate the panic alarm systems.
- Receive and deal with general reception enquiries: this may include listening to and responding to

straightforward information or queries and enquiries dealing with visitors (staff, service users,
visitors, contractors), answering the telephones, taking and forwarding messages.
- Undertake data inputting, general typing, clerical/administration duties and other tasks to support the

Facilities and Estates team.
- Redirect confidential returned post that may be of a confidential nature, as required.
- Operate the centralised taxi booking service and to work collaboratively with taxi companies
- Receive samples from site and record / package for collection by external courier
- Message taking service for the Out of Hours District Nurse service and follow appropriate action in

line with process established
- Ensure night safe procedures are followed when depositing cash/ patients belongings
- Undertake the receiving and issuing of bleeps, keys, panic alarms, ID’s etc
- Follow local processes and procedures.
- Control security doors from the reception.
- Monitor CCTV screens

At MPFT we pride ourselves on staff wellbeing and development and can we offer you:

- Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
- Counselling support and lifestyle information with advice on a variety of personal matters
- “In our Gift” providing a platform for your voice to be heard to inform change
- The opportunity to purchase additional annual leave
- Opportunities for flexible working (depending on the role)
- Career development opportunities and coaching plus access to in house training programs
- Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
- Child Care Vouchers Scheme
- Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
- NHS discounts available via the Blue Card and Red Guava schemes

KEY RESPONSIBILITIES
All telephonists/receptionists will be required to have a general understanding and ability to carry
out all tasks below however some tasks may not be required at all locations:

- Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.
- Operate and update the directory.
- Operate and control the staff paging systems.
- Operate the panic alarm systems.
- Receive and deal with general reception enquiries: this may include listening to and responding to

straightforward information or queries and enquiries dealing with visitors (staff, service users,
visitors, contractors), answering the telephones, taking and forwarding messages.
- Undertake data inputting, general typing, clerical/administration duties and other tasks to support the

Facilities and Estates team.
- Redirect confidential returned post that may be of a confidential nature, as required.
- Operate the centralised taxi booking service and to work collaboratively with taxi companies
- Receive samples from site and record / package for collection by external courier
- Message taking service for the Out of Hours District Nurse service and follow appropriate action in

line with process established
- Ensure night safe procedures are followed when depositing cash/ patients belongings
- Undertake the receiving and issuing of bleeps, keys, panic alarms, ID’s etc
- Follow local processes and procedures.
- Control security doors from the reception.
- Monitor CCTV screens

Support Services
Officer
Telephony/
Reception
Supervisor
Telephonist/
Receptionist
- Maintain records as required.
- Sort internal mail, Royal Mail delivery and frank outgoing post as required
- Undertake fire safety procedures such as silencing of main fire panel. Operate and Coordinate the

Fire Alarm when raised
- Issue handbag locker keys and collect return keys.
- Liaise with the ward staff about service user movements (as applicable).
- Ensure that reception area is kept tidy and safe. Any cleaning duties are in line with schedule