Support Secretary

3 weeks ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

We have an opportunity for an experienced Support Secretary based in our Breast Services team at our Ipswich Hospital site

You will be required to assist with the provision of high quality general administrative services to the wider team.

You will perform a range of duties including providing assistance to the Consultants by way of secretarial and general admin support; Audio Typing of clinic letters, performing general clerical duties such as filing, photocopying, collation of notes, making and changing appointments and providing administrative support to the team of Medical PA’s.
- Assist with audio/typing of letters dictated by the Consultants, using the Bighand electronic dictation system
- Cover reception in times of absence
- Receive and process telephone calls from GPs, patients, relatives and other medical professionals. Recording and passing on message in a clear and concise manner
- Ensure all referrals are distributed to the appropriate clinician without delay. This includes Choose and Book referrals and paper referrals received direct from GP or other professional bodies
- Liaise with Medical Records and other hospital departments as required regarding locating and tracking patient case notes
- Ensure that Pathology and X-ray reports are available for the Medical Staff
- Registration of new patients/referrals on to Portal
- To understand and be proactive in managing RTT (Referral to Treatment) pathways and highlight any potential issues to prevent breaches.
- Ensure patient notes and documentation is available for clinics as required
- Opening and sorting of daily correspondence

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.


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