Control Room Administrator

4 weeks ago


Darlington, United Kingdom G&A Security Full time

**Job Role**: Control Room Administrator (Day Shift)
**Department**: Operations

**Contract Type**: Permanent
**Salary**: £18,345 per annum

**Holiday**: 28 Days Pro Rata
**Pension**: NEST

**Hours Per Week**:36 position available across 3 days

**Working Pattern**: 12 Hour Shifts

The operations department operates 24 hours a day, 365 days a year on a two-shift system, 07.00 til 19.00 then 19.00 til 07.00. Option of 07.00 til 15.00 available.

The department provides a range of services which include being the first contact for warden clients, assisting Police, remote access control, CCTV and Alarm monitoring and dealing with incoming calls for G&A Security.

You must have approximately 1 year’s previous work experience of customer service, involving contact with the general public and have the ability to work as part of a team.

You must be a good communicator with strong observational and listening skills, be able to handle sensitive information and have a good understanding of the business needs.

**Essential Skills**:

- Strong organisational and administrative skills
- Proficiency in Microsoft Office and data management software
- Detail-oriented with strong analytical and problem-solving skills
- Ability to multitask

**Main Responsibilities**:

- Answering telephones and responding to customer requests and inquiries
- Answering access control requests
- Monitoring and responding to alarm activations
- Monitoring and responding to CCTV activations
- Managing and updating company databases
- Draft and mailing customer, supplier, and staff correspondence
- Organise events, scheduling meetings and making travel arrangements
- Managing the maintenance of office and facility equipment
- Monitor lone workers through the lone working software
- Providing administrative support to other departments or projects as needed

**Job Types**: Full-time, Permanent

**Salary**: From £9.59 per hour

Schedule:

- 12 hour shift
- Day shift

Work Location: One location



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