E-learning Support Officer

3 weeks ago


University of York, United Kingdom University of York Full time

**Department**:
The Programme Design and Learning Technology (PDLT) team is part of the Library, Archives & Learning Services department, which is situated within the Student & Academic Services Directorate. Collectively the Directorate contributes to the experience and success of students and staff by:

- Providing the support that students and staff need to deal with aspects of student life that can enhance learning and capability;
- Promoting and facilitating students’ personal development and career planning;
- Contributing to the assurance of academic standards and the quality of teaching and learning, and
- Providing the administrative underpinning for the student life cycle.

The PDLT team plays an important role in helping academic departments in the design, delivery and evaluation of learning technology interventions at the activity, module and programme level. The team is responsible for managing the University’s centrally-supported virtual learning environment and supports a wide range of other learning technologies, including lecture recording, technology-supported assessment, in-class technologies and collaboration out of class.

**Role**:
You will provide first-line user support to staff and second-line support to students, responding to queries on the University’s virtual learning environment, Replay lecture recording platform and other centrally-managed learning technology services. You will also develop guidance documentation and training resources on the supported tool-sets, in line with the latest releases of supported software. You will also assist with the evaluation of blended and distance learning modules, the management of service-level communications and updates to staff and students, and the organisation of dissemination events for academic staff, which focus on the sharing of e-learning best practices across the university community. This role will provide an opportunity for personal development in acquiring skills and experience in delivering learning technology training and support services to staff and students.

**Skills, Experience & Qualification needed**:
The post-holder will report to the VLE Application Manager.

This an open-ended, full-time post. The salary will be in the Grade 5 range of the University’s salary scales.

**Interview date**:To be confirmed

**For informal enquiries**: Informal enquiries about the post should be addressed to Dr Richard Walker, Head of

The University strives to be diverse and inclusive - a place where we can ALL be ourselves.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork


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